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Senior Architect, Technology Solutions

POSITION PROFILE

The Senior Archiect, Technology Solutions (Sr.TSA) is a customer facing position focusing on larger more complex environments and is responsible for the design and architecture of Ricoh CORE and MPS products and solutions. Sr. TSAs are a vital link in the sales support value chain to ensure that Ricoh recommendations are correctly solutioned.

The Senior. TSA will be called on to participate in pre-sales and design activity that drive PS CORE revenue within their account assignments. The Sr. TSA is responsible for understanding the client technical environment and delivering highly effective solutions to meet those requirements. This individual provides expertise in the Ricoh portfolio of services and solutions, is responsible for a cost effective and correctly designed solution and the proper hand off to the Implementation team. The Sr. TSA masters a specific range of solutions/enablers determined by market demand and company needs and is considered a subject matter expert in two or more Services disciplines.

JOB DUTIES AND RESPONSIBILITIES

· Work with closely with Client Executives / account team and leveraging the RISE Methodology to facilitate PS opportunities within their assigned accounts

· Support RCL based initiative: Major Account Proactive Support (MAPS)

· Ascertain the customers' business related problems that would benefit from Ricoh technologies and solutions

· Analyzes and documents customer technical requirements and designs solutions

· Support Global initiative: Global Solution Technical Process (GSTP) for international deals

· Designs solutions to be utilized in client's environments

· Adheres to Ricoh's Services Engagement Model throughout the opportunity lifecycle

· Responsible for maximizing profitability on assigned solution projects

· Provides sales support with customized technical demonstrations, as needed

· Requires extensive Enterprise level knowledge of Networking, Databases, Security and Document Process

· Acts as a subject matter expert with Ricoh hardware and software integration to provide a total over solution to our larger complex customers with key offerings including Ricoh and 3rd party solutions.

· Acts as the subject matter expert on new Ricoh offerings including RIDS, RMaaS, PPaaS, Ricoh Analytics, Service Desk, IWB, File Analysis, Communication Services (CS)

· Has a strong business acumen and presentation skills to represent Ricoh strengths as a business partner

· Provides solution designs and accurate estimates of labor required to implement solutions

· Provides input to Ricoh Sales teams on the development of Statements of Work for solutions

· Participates in Solution Feasibility Reviews to present technical validation of solution design

· From time to time will be required to install solutions in customer environments

· Utilize sophisticated diagnostic tools in the assessment of client environments prior to solution implementation

· Interface with customer information technology organizations to understand current technology environment

· Maintain their technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function.

· Partners with the ESi Implementation team to understand design impact on project implementation and customer satisfaction

· At the direction of Management, assists local sales and leadership in providing direction for account strategies relative to the leveraging and positioning of Ricoh's portfolio of solutions

· Performs daily administration of Services system of record

· Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

· College degree (computer science, information systems, engineering) or equivalent experience in a related field required

· Minimum of 10 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience

· Proficiency in MS Office Suite and Visio required

· IT certifications preferred

KNOWLEDGE, SKILLS AND ABILITIES

· Advanced working knowledge of a defined set of Ricoh and 3rd party products and associated environments

· Requires proficiency in document process analysis · current and future state

· Ability to analyze data from multiple sources to identify issues and propose solutions

· Strong technical writing, communication and presentation skills

· Ability to be an agile learner (learning on the fly)

· Working knowledge of computer operating systems, servers and network environments

· Interpersonal, time management and organizational skills

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

· Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level

· May require travel within and outside the district, 5 days per week

· Requires daily interaction with internal and external contacts via phone and in person

· Work assignments are diversified, ability to handle multiple tasks simultaneously

· Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g. papers, books, computers, software, kiosks, parts, etc)

· Requires moderated dexterity · regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)

· Work has cyclical stress due to monthly goals and deadlines, and daily stresses due to the impact of the incumbent's decisions on other people

· Proficient in several business applications including MS Office Suite, Visio and Project

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran