Job Information
IT'SUGAR Retail Operations Manager in Chicago, Illinois
IT’S Fun, IT’S Flexible, IT’S Entertaining, IT’S Bringing the Fun Back into Retail
IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.
There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.
IT’SUGAR is looking for a fun and dynamic Retail Operations Manager to join our team. The Retail Operations Manager will oversee the back-of-house operations and store visual standards to ensure effective implementation and maintenance of retail programs.
What you’ll do? IT’S Exciting!
Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,
Act as Manager on Duty:
Oversees the daily sales operation of the store and ensures sales objectives are met.
Evaluates back-of-house operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability.
Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.
Makes recommendations on staffing decisions including employment, discipline, training, assignment, and termination for assigned functions.
Fosters a productive work environment through consistent coaching, training and engagement of Sales Associates.
Demonstrates a positive, outgoing and enthusiastically brand proud attitude that is representative of our core values.
Follow our customer engagement model, SUGARTAINMENT.
Promotes safety for both our customers and associates by adhering to company guidelines.
Partners with store manager to identify ongoing challenges and present solutions.
Support Store Operations
Supervise and provide support in all operational responsibilities to ensure the timely execution of all pricing, signage, replenishment, plan-o-grams, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
Audit merchandise orders and inventory levels for accuracy and consistency.
Accountable for product merchandising and ensuring that displays are up to visual guidelines.
Ensure the sales floor replenishment process is completed daily.
Execute the store’s annual Inventory.
Maintain communication with Supervisors regarding product recommendations to increase sales/inventory.
Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager.
Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping etc.
Recruit Great Talent:
Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions. Seek internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.
Assist the Store Manager when selecting, training, and coaching Associates/Supervisors and ensures that policies and procedures are adhered to.
Achieve Sales Goals:
Follows through on customer requests for specific items and suggests additional products.
Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
Establish a Collaborative Selling Culture in the Store, ensuring Associates/Supervisors are trained in all IT’SUGAR selling training programs.
Embody our Core Values:
Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
Display enthusiasm and cheerfulness while working collaboratively in a team environment.
Represent our core values: Optimism, Passion, Ownership, Sense of Humor
Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.
What you need to join the fun (besides SUGAR):
Education: High School diploma or equivalent.
3-5 years of retail experience.
Prior sales and management experience in a retail environment required.
Willing to work a flexible schedule including days, evenings, weekends, and holidays.
Must be able to use a POS/cash register.
Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.
What’s in it for you? IT’S Even Sweeter
Fun at Work! Dance, sing, and laugh out loud while you work.
Flexible scheduling
Career growth Opportunities
Training and Development
30% Employee Discount
Perk Spot (Discounts on cell phone, travel, events, etc.)
401k with company match beginning the 1st of the month after 60 days of employment.
Employee Assistance Program
And more!
Full Time Only
Medical, Dental, and Vision Insurance
Paid Time Off
Health Savings and Flexible Spending Account
Legal Services
Let’s get Social! IT’S Cool
Website: www.itsugar.com
Facebook: www.facebook.com/itsugar
Twitter: www.twitter.com/itsugar
Tiktok: itsugar_official