Experience Inc. Jobs

Flik Hospitality Group

Salary: $75000 - $80000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Reception Concierge Manager will establish a welcoming, warm and professional atmosphere for their clients, employees and their guests in their Chicago based office. The Manager will support the Concierge Reception team as they create an amazing first impression as well as act as the point of contact for all customers arriving to the site. They will support the clients’ registration tool is working at the optimum level and therefore ensuring the Concierge Reception team is providing seamless support to the employees and guests utilizing the visitor registration tool.

Key Responsibilities:

• Responsible for leading and supporting the Reception Concierge team with proper tools, training and understanding of how to be fully engaged in greeting guests and visitors with enthusiasm

• Seamlessly guide employees and visitors through the badge process with meticulous attention to detail, serving as a gracious escort to their destination, leaving lasting impressions at every turn.

• Support inquiries from guests with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.

• Upon request, deliver engaging and informative, tours that ensure guests have a memorable and enriching experience.

• Demonstrate agility and foresight in assisting with resolving booking conflicts.

• Coordinate with District Manager and communicate with Facility Lead all daily coverage adjustments.

• Curate the monthly Administrative Newsletter and submit for review by the required timeline.

• Record and track associate hours to assure proper payroll processing.

• Performs as the "on the floor" leader of the Concierge Reception team.

• Responsible to effectively communicate any account or location-specific details pertaining to Lobby Ambassadors.

• Schedule bi-weekly update calls with appropriate service provider representatives.

• Actively participate in weekly/monthly meetings as needed supplying the metrics and data required for the client.

• Maintain tracking sheets for projects, metrics and completed historical tours.

• Assures that all new associates receive proper onboarding materials and training programs as required.

• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.

• Cultivate effective communication and collaboration with peers and other departments, fostering a culture of synergy and excellence.

Qualifications:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge reception role.

• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with employees and visitors.

• Excellent listening and oral communication skills.

• Basic computer skills and knowledge of office technology / equipment.

• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

• Meeting and Event planning experience preferred.

• Discreet, ethical and committed to maintaining a high degree of confidentiality.

• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

• Two years’ experience in a supervisor capacity in a client service / front of the house position within a hospitality or corporate environment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1355619

Flik Hospitality Group

JEANNE M LANE

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