Job Information
CIBC Proofpoint Administrator in Chicago, Illinois
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you will be doing
You will be joining CIBC’s US Infrastructure Operations team. The role will administer Proofpoint Platform ensuring its smooth operation and optimal performance. Administrator with strong Proofpoint experience will be responsible for running day-to-day operations , handling tickets, responding to incidents and interfacing with various line of business and stakeholders.
Responsibilities:
Oversee day-to-day operations of email archiving systems working closely with the Enterprise CMAS team.
Monitor and troubleshoot archiving issues
Collaborate with cross-functional teams to ensure seamless integration of email systems with other applications and platforms.
Respond to user inquiries and resolve problems promptly.
Provides troubleshooting and support, including on-call rotation, after-hours support.
Ensure compliance with security standards and data privacy regulations
Other duties as assigned.
Work arrangement
At CIBC, we enable the work environment to be optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.
How you will succeed
Troubleshooting and Technical Skills - Work closely with key business and technology partners to ensure that business and client impact issues are well understood and addressed. Ensure all infrastructure management aspects maintain adherence to all regulatory and information security standards and policies.
Critical Thinker – Create better ways of solving technical problems and not be afraid of challenging the status quo.
Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen, and ask the right questions to ensure problems/issues are identified and resolved.
Who you are
You can demonstrate experience in the following.
Experience supporting one or more archiving applications
Understanding of supervision / lexicons / sampling
O365 and Exchange 2019 with knowledge of journaling
Understanding of email protocols
Experience with Proofpoint Archive an asset
Experience with Rubrik backup
California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
IL-70 W Madison St, 10th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Decision Making, Infrastructure Design, Infrastructure Implementations, Infrastructure Management (IM), Leadership, Technical Requirements
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.