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FREEMAN Project Manager - Enterprise Customer Experience in Chicago, Illinois

About Us

We are a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.


The Customer Experience Project Manager will manage multiple, complex projects designed to drive Transformation objectives, Customer Experience related initiatives, and introduce new features or enhancements. The role is also intended to inspire new thinking and bring a fresh perspective to facilitate more efficient and effective processes. A significant portion of the role will be focused on leading process, organizational, and technology-related initiatives.

Essential Duties & Responsibilities

  • Formulate project scope, plan, and working framework to align with Program Charter outcomes.

  • Provide project oversight and is accountable for project delivery and business results.

  • Monitor and maintain program timelines, milestones, and resource requirements.

  • Monitor stakeholder expectations. Take corrective action to address gaps.

  • Resolve issues/risks/decision support that do not require Program Manager attention.

  • Produce and manage related project related documentation including project plans, status dashboards, stakeholders communications, project updates, and roadmap.

  • Participate in quality management reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.

  • Ability to review project deliverables for completeness and quality, and compliance with established project standards.

  • Provides ad-hoc documentation and project support to the business.

  • Provides documentation of current and future state processes.

Education & Experience

  • 4+ years experience as a Project Manager

  • End-to-end enterprise systems implementation experience; such as SAP, Salesforce, MS Dynamics, MDM

  • CRM or enterprise system integration experience including use of integration tools

  • Management Information Systems, IT, or Business Bachelor’s or equivalent degree required.

  • PMP a plus

  • Experience managing Salesforce, Marketo, SAP, or similarly-related projects a plus

Certificates, Licenses, Registrations

PMP a plus.

Travel Requirements

Travel up to 25%

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.