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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12213998 Department

CSL Housing and Residence Life

About the Department

Department Our mission is to provide well-maintained facilities, services, and programming that foster a sense of belonging within our community and support the transformative experiences and well-being of our students. We accomplish this by cultivating an inclusive environment where students can live authentically, rest, and feel at home.

UChicago Housing & Residence Life envisions a campus housing experience that transcends mere accommodation by acknowledging our tradition while encouraging forward-thinking inquiry to meet the needs of current and future residents. Our vision is achieved by providing:

Clean, exceptionally maintained rooms and community spaces for students to rest and recover between their academic endeavors.

Innovative, intentional, and fun programming that fosters conversation and community engagement.

Opportunities to explore, engage, and contribute to the wider Chicago metro area and the diverse community therein.

An environment that empowers the next generation of leaders who will enrich and impact the global community.

Job Summary

The Program Operations Manager reports to the Executive Director of Housing & Residence Life. This role combines critical thinking and strategic support with comprehensive administrative and calendaring duties. The person selected for this role will serve as a key support member to the HRL Senior Leadership team and will supervise Student Administrative Assistants (SAAs). The ideal candidate is a highly motivated, detail-oriented, and enthusiastic professional who enjoys working in a collaborative, fast-paced, and deadline-driven environment.

Responsibilities

Administrative Support and Coordination:

Provide steadfast support for the day-to-day operations of Housing & Residence Life, prioritizing the comfort, safety, and sense of belonging of residents to cultivate a welcoming and inclusive campus environment.

Provide administrative support for the Housing & Residence Life senior leadership team, including managing departmental operational calendars, room reservations, and expenses.

Maintain the Executive Director\'s calendar, exercising considerable discretion and judgment regarding priorities and the effective use of the leader\'s time.

Act as a pivotal support system within the department, adeptly identifying and addressing gaps while consistently anticipating the needs of the team, fostering a cohesive and efficient environment for everyone\'s success.

Serve as a liaison with other Campus and Student Life and College administrative staff to ensure seamless collaboration on housing projects and initiatives.

Prepare special reports and summaries, assist in managing the daily operation of the office, and assist in developing administrative goals and policies.

Collaborate with senior leadership, staff, students, and stakeholders to support departmental objectives and initiatives, ensuring seamless workflows and efficient communication channels.

Ensure all office materials are ordered and stocked.

Communication and Correspondence:

Triage and resolve email and telephone inquiries, addressing routine and complex issues promptly and accurately.

Serve as a point of escalation for student and family concerns, demonstrating empathy and problem-solving skills.

Initiate correspondence and other written materials under own signature or for the signature of leadership.

Supervision and Staff Development:

Lead the hiring, training, and supervision of all Student Administrative Assistants (SAAs).

Assist in department staff recognition efforts, promoting a culture of appreciation and engagement within the department.

Financial and Data Management:

Use University systems (e.g., ePayment, GEMS, eLedgers, Buysite) to initiate financial transactions (procurement, reimbursements) and monitor spending reports for errors.

Perform routine and complex assignments in the areas of finance and budgetary activities, including vendor contracts and preparing budgets.

Research and analyze data to create reports and may create other reports for grants and contracts.

Manage on-call duty log database, tracking and analyzing trends and issues to provide actionable insights to unit leadership.

Support Resident Dean programming, purchasing, and expense management.

Event Planning and Logistics:

Coordinate and plan department events and celebrations to foster community engagement and positive morale.

Manage the residence hall posting process for campus departments and registered student organizations, facilitating effective communication and engagement.

Support and consult Resident Deans on programming, providing logistical support for larger-scale programs in the residence halls, including purchasing tick