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United Airlines Product Manager - Information Technology in Chicago, Illinois


There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

Within this Product Manager role at Technical Operation Supply Chain team in United Airlines, you will be responsible for multiple digital technology projects impacting Technical Operation. United’s Technical Operations team is one of the largest Maintenance, Repair, and Overhaul (MRO) organizations in the world. Our team continually innovates to deliver digital solutions to support this complex, dynamic operation. You will be responsible for strategy and planning, maintaining the team roadmap, managing work intake, and ensuring the team delivers on commitments effectively and efficiently.

  • Analyze and define efficient, cost-effective solutions to support company objectives, dept objectives, business processes and functional requirements

  • Define and communicate the roadmap for services within your domain

  • Ensure the roadmap supports company objectives and aligns with company priorities

  • Interact with business partners, enterprise project teams, and channel teams to understand their needs and priorities

  • Conduct and participate in the analysis of business processes and functional requirements

  • Prepare appropriate documentation to communicate and validate the information

  • Review and validate QA test plans

  • Support the QA team during test execution

  • Maintain capacity management plans for the team, ensuring roadmaps align with team capacity

  • Monitor progress of deliverables, keep dependent teams and projects informed on progress

  • Take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitments

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!


What’s needed to succeed (Minimum Qualifications):

  • Bachelor's Degree in Computer Science, Engineering, Business related field and/or equivalent work experience

  • Experience working with cross-functional, global teams to deliver commitments on-time and on-budget

  • 5+ years of software product management

  • Solid knowledge of product management best practices, functional design and application delivery methodology

  • Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies

  • Strong multi-tasker, proven experience handling multiple roles and projects simultaneously

  • Excellent analysis, problem solving and decision-making skills

  • Attention to detail

  • Strong planning & organizational skills

  • Strong communication skills - verbal, written and presentation

  • Proficiency with Microsoft Office, Vision, and TFS

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Experienced with both agile and waterfall

  • Knowledge of project management methodology and some project management

  • Aviation industry knowledge

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT