Experience Inc. Jobs

Position Summary

The Post Shipment Services (PSS) Technician is responsible for the planning and execution of warranty work, repairs, carryover work, and job completions that occur after shipment. The PSS Technician will communicate and coordinate directly with Powell’s customers in support of Post Shipment Activities. Reports to: Engineering Manager / Manager of Project Management This position does not allow for sponsorship or relocation assistance.

Essential Responsibilities

· Coordinate product returns

· Coordinate warranty and other claims

· Coordination of supplier recall and safety notices

· Provide and coordinate product warnings and safety notices

· Maintain and provide warranty reporting to QA/QC

· Provide first line support and help for both internal and external customer enquiries

· Field and manage customer calls

· Develop cost effective solutions

· Triage customer issues and determine root cause

· Coordinate internal & external support as required

· Maintain and develop excellent working relationships with company agents and customers

· Responsible for achieving high level of customer satisfaction

· Effectively utilize communication methods and collaboration tools

· Ensure appropriate records /databases / systems are maintained

· Produce & maintain archive information as required

· Prioritization, control and coordination of work

· Develop design solutions, modify drawings and coordinate internal execution for field fit up issues

· Support design and drawing creation for aftermarket sales when required

· Site visits in support of post shipment service activities and investigations

Minimum Qualifications

• High School Diploma or general education diploma

Communications

Effective and regular communication between department members is crucial.

The PSS Technician must effectively communicate with:

· Customers, end users, and other external stakeholders

· Project Management

· Engineering for all divisions as needed

· Production Management and Teams

· Purchasing Department

· Quality Assurance / Quality Control

· Commercial/Legal Department

· Site Service Department

· Senior Management

· Shipping Departments

Competence Profile

· Fluency in Autodesk Navis Works, Autodesk Design Review and working knowledge of 3D layout and design

· The ability to effectively communicate using both verbal and written communication

that delivers high levels of confidence in those dealt with internal and external.

· A relevant technical background.

· The ability to meet the expectation of both internal and external customer, clients

and suppliers through a sound understanding of their requirements, being

responsive to their needs and exceeding their requirements.

· The ability to think through and adopt a clear, sensible approach to planning,

prioritizing and organizing tasks and activities to meet deadlines and targets. Makes

most efficient use of time and other resources.

· The ability to pragmatically solve problems using varied approaches and considering

all relevant factors and options before making a decision/taking action.

· The ability to encourage team working within own function and the broader business.

· The ability to demonstrate energy, drive, commitment and dedication to achieving

both own and company success.

· Proactive in approach, resilient under pressure, ability to maintain clarity and vision,

and possesses a strong results orientation.

Personal Qualities/Competency Profile

· Honest & Driven

· Sincere and genuine.

· Confidence inspiring.

· Excellent interpersonal skills.

· Team worker.

· Dedicated and conscientious.

· Flexible.

· Customer Focused.

· Planning and Organizing.

· Problem solving and Decision making.

· Communication.

· Leadership & Empowerment.

· Development Orientation.

· Achievement Orientation.

· Change Orientation/ Continuous Improvement.

This job description & person specification is accurate as dated and is subject to review.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

#LI-CAB

In our 70+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated and assembled to customer specifications!

Powered by Innovation - Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story, and let us help you write yours. Hard work pays off in all of our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted.

We are an Affirmative Action and Equal Opportunity Employer/Vet/Disability

If you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.