Job Information
City of Chicago PAYMENT RECONCILER in Chicago, Illinois
Description:
BID/JOB ANNOUNCEMENT
PAYMENT RECONCILER
Department of Finance
Payment Processing/ Reconciliation Unit
Number of Positions: 1 (additional positions possible pending budget approval)
This position is open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the American Federation of State, County, and Municipal Employees Union - AFSCME (BARGAINING UNITS 1, 3, 4, & 5).
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled “Currently employed by the City of Chicago”
2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)
3. Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Under supervision, performs and reconciles return payments and performs related duties as required
ESSENTIAL DUTIES
Creates Credit Card Challenge/NSF cases for chargebacks, ACH and paper check return payments; creates Credit Card Challenge cases for the Metropolitan Pier & Exposition Authority.
Responds to Refund Application requests in a timely manner for both ACH and credit cards; ensures proper documentation and management approval are obtained to credit customer accounts accurately and adjusts revenue accordingly.
Responds to daily Credit Card Chargebacks, retrievals and American Express inquiries.
Reconciles monthly Chargeback and retrievals activity for the City’s Collection Vendors
Prepares the American Express Monthly Chargeback Report
Responds to suspense payment items and attends the Payment Processing Customer Service line.
Participates in special projects and ensures completion according to instructions.
Additional duties may be required for this position.
Location: Department of Finance
Payment Processing/Reconciliation Unit
2 N. LaSalle St., 12th Floor
Chicago, IL 60602
Days: Monday through Friday
Hours: Various
8:00 AM to 4:00 PM, 8:30 AM to 4:30 PM, 9:00 AM to 5:00 PM
THIS POSITION IS IN THE CAREER SERVICE
Qualifications:
Two years of customer service, cashiering or clerical experience, or an equivalent combination of education, training, and experience.
Preference will be given to candidates possessing the following:
Previous experience in cashiering payment reconciliation
Previous experience with credit card chargeback and retrieval functions
Proficiency using Microsoft Word and Microsoft Excel
SELECTION REQUIREMENTS
This position requires all applicants to pass a written test / skills assessment in order to be interviewed. The interviewed bidder(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be hired based on seniority and according to the C.B.A. rules. The interviewed non-bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor
Applications for this position will be accepted until 11:59pm CDT on July 9, 2024.