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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12205848

Job Description

Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Chicago California Avenue physical and occupational therapy team. We are looking for Bilingual Spanish applicants who have demonstrated customer service skills and front desk medical office experience.

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.

IBJI\'s dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.

We would love to talk to you about joining our team as a Patient Services Coordinator if you

• Thrive in a fast paced, multifaceted public-engaging environment
• Want to work in a culture of Trust, Respect and Pride
• Are professional, positive, engaging, and personable
• Are passionate about making memorable connections and following through
• Rarely settle for the status quo and bring ideas to create better teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

Skills/experience that transfer well to the Patient Services Coordinator role

• Fast Paced Healthcare, Wellness/Spa Front Desk
• Hospitality Industry Front Office/Guest Services

Expectations

• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
• Occasional travel to nearby clinics to assist with Front Desk Coverage
• NO WEEKENDS!

What you can expect from us

• A positive team environment with colleagues and managers committed to your success
• Gain skills in multiple areas of Administrative Operations and Patient Care
• Leadership Development pathways
• Provide support for our communities with our philanthropic group - IBJI Cares
• Career growth - as IBJI continues to grow, so do opportunities
• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answer ing general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned