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Ann & Robert H. Lurie Children's Hospital of Chica Patient Registration Specialist I in Chicago, Illinois

Registers patients for day of and/or future encounters. Obtains accurate demographic and insurance information. Performs eligibility and benefits verification. Initiates and completes the precertification process for all outpatient and inpatient encounters. Performs financial counseling as appropriate and guides patients through the front-end collections process. Responds to inquiries regarding services at Lurie Children’s including a familiarity with Emergency Preparedness for Mass Casualties or Trauma. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

ED/Admitting Services Registrar:

  • Obtains all demographic and financial information by interviewing families face-to-face or via telephone to create and complete the registration process. Accurately creates and updates registration data for patients.

  • Schedule patients for office visit and may need to complete the check-in/check-out process.

  • Prompts patients for front-end collections payments and reconciling payments via Epic.

  • Verifies benefit coverage and eligibility via on-line resources, fax, or telephone.

  • Initiates and completes the pre-certification process including the forwarding of any supportive clinical documentation.

  • Calculate and validate estimated patient balances and identifies those patients requiring financial assistance.

  • Guide patients through the financial assistance process, assist with payment plans, apply for state insurance, and assist with Medi-Redetermination.

  • Assist patients with understanding their bill and financial obligations.

  • Document all encounters in Epic account notes.

  • Performs other related duties as assigned.

  • Maintains knowledge of managed care/insurance requirements by attending educational sessions.

Call Center Registrar:

  • Answers all incoming calls into the registration call flow.

  • Complete all registrations during calls with patients/families on inbound and outbound assignments.

  • Monitors the Avaya call back assist function in the call center.

  • Completes all online registrations submitted by families.

  • Mange the interpreting services for non-English speaking patients.

  • Ensure all demographic, insurance, emergency contact and appointment information is updated and verified with caller.

  • Merges guarantors, corrects duplicate patient records and initiates name corrections and DOB corrections with HIM.

  • Verify parental consent details and verify legal custody documents with callers to ensure patient records are up to date.

  • Navigates patients through managed care enrollment process for commercial, marketplace and government based insurance options.

  • Email and text patient’s appointment reminders at their request.

  • Communicate rescheduling details back to the division offices and send out of network and self-pay notices to the divisions.

  • High school graduate required; BS, BA, or CHAA preferred.

  • Excellent communication/listening skills.

  • Customer centric approach to engaging with patients and families.

  • Ability to make quick accurate decisions on a daily basis.

  • Ability to handle stressful situations.

  • Proficient computer skills and aptitude.

  • Problem solving ability and able to handle multiple priorities.

  • FEMA certification required after hire (ED ONLY).

  • Minimum two years’ experience in pre-certification, registration, hospital, clinics, or physician office environment preferred.

  • Substantial interpersonal skills strong enough to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, law enforcement, and funeral directors.

  • Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements.

  • Knowledge of commercial, marketplace and government managed care products and services.

Requisition ID: 2021-15830

Shift: Day/Evening/Weekends

Street: 225 E Chicago Ave