Experience Inc. Jobs

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Job overview and responsibilities

The Manager - Technology Products, Salesforce role is responsible for developing and implementing United Cargo's technology product strategy for our CRM, SalesForce (SFDC). This individual functions as the business "owner" of the system and is accountable for any work being proposed or performed within the platform. This role would act as the primary point of contact for the business users, IT counterparts, Cargo LST and technology vendor staff to ensure all system-related activities are aligned with strategic direction. Manager is well-educated on system functionality and uses that knowledge to provide direction internally. Their objectives are to optimize platform performance potential and realize business goals.

This role directs all activities of cross-functional system users thereby promoting a "working together" environment and reducing silos (ie matrix organization). The manager partners closely with IT and vendor counterparts to manage and coordinate all technology deliverables, including development and maintenance work for SFDC. Individual has a solid command of SFDC capabilities and the vision for United Cargo. Individual demonstrates a working knowledge of SFDC and its capabilities to realize commonalities among various Cargo SFDC applications, including but not limited to, Contact Center email mgmt, Claims processing, Field Sales contact mgmt, and Pardot email program.

• Develop and implement strategic direction for SFDC - Lead the planning and strategy development for technology deliverables to ensure a coordinated approach that aligns with Cargo's strategic direction. Ensure that strategy and the supporting tactics enable highly competitive capabilities for the Cargo organization

• Manage SFDC functionality - Optimize system performance by identifying and actioning automation and process opportunities. Assess requests and determine viability and priority. Partner with collaborators to guide the development and implementation of the workstream, while demonstrating a strong solid understanding of the system

• Communication/Relationships - Function as the primary point of contact, representing the business, for SFDC Cargo user community, Cargo IT and technology vendor staff. Provide direction and guidance to internal customers to ensure alignment with strategy. Communicate strategy and progress to Cargo leadership, keeping them abreast of new developments and the competitive landscape. Effectively manage the intake funnel, request prioritization process and progress of each request.

Please note: This is a Chicago-based, hybrid role requiring, on average, three days per week in office.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree or equivalent experience

• 3-5 years of proven SFDC experience

• Experience in leading/managing a broad-based cross-functional team

• Proven experience in successfully collaborating with partners on technology initiatives

• Proven experience in developing and implementing strategies for large scale technology initiatives

• Sales experience

• A strong, hands-on working knowledge of SFDC functionality and capabilities.

• Ability to manage and lead cross-functional teams and effectively guide collaborators.

• Strategic vision & planning skills. Proven project management, analytical & presentation skills. Strong communication skills (verbal & written) with leadership, project management team & collaborators.

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• MBA preferred

• Experience in functioning as the primary business owner for a technology platform

• Working knowledge Cargo industry technology platforms preferred (competitor platforms)

• Being a subject matter expert (SME) in the noted technology platform

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT