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United Airlines Long-term Intern - Industrial Engineering (Winter or Fall 2024) in Chicago, Illinois


There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have an outstanding responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.

The time is right to join United. We're reinventing our company from the ground up, and opportunities exist for all experience levels. If you are a dedicated individual who is ready to move your career in a positive new direction, United Airlines is the place for you.

Internships are paid and Interns are eligible for travel privileges. For this internship, we have two cohorts that we are hiring for: January 2024-June 2024 and July 2024-December 2024. In the application, you will be able to select which cohort you would like to apply to. This is a full-time internship with the expectation that you are available to work Monday through Friday during business hours.

The Analytics and Innovation (Ai) team at United Airlines works to innovate, transform, and tackle sophisticated business problems resulting in significant and measurable enterprise impact through the application of deep cross-functional business expertise and advanced analytics. We work with business and technology partners across the enterprise (e.g. Airport Operations, Contact Centers, Network Planning, Revenue Management, Digital Products, Human Resources, etc.) to influence strategic decisions, enterprise strategy, business process, and to help connect the dots across the enterprise. We strive to be an organization with whom and within everyone loves to work!

Team members within Ai partner with business areas to improve operating efficiencies of departments across the enterprise. Projects range in duration and complexity from quick analyses to large scale transformative efforts. The team uses an array of analytical, technical, and consulting skills, including Lean Six Sigma, change management, time and motion studies, statistical data analysis, and model development and validation.

Interns are fully immersed in our culture and given significant project work. Interns demonstrate their skills to support valuable projects across many of United’s departments.

Job overview and responsibilities

  • Working on projects in conjunction with business teams to find opportunities for improvement, capture and analyze information and data, develop improvements and innovations

  • Capturing and analyzing data of United’s various operations to make fact-based, data-driven recommendations

  • Applying technical skills and software (simulation in SIMO/ARENA, Excel, VBA, etc.) to analyze and improve business processes and to build tools for use by other departments

  • Performing measurement and analysis (time and motion studies) in different environments, including airports, maintenance bases, customer contact centers, etc.

  • Participating in and contributing to workshops, Kaizen events

  • Presenting compelling findings to business leaders leading to quantifiable improvements

  • Helping develop new projects and opportunities through research and analysis

  • Can be placed at one of the following United hubs: Chicago, Denver, Houston, or Newark

  • Must be able to work one of the following 6-month periods : January-June or July-December



  • MUST BE A CURRENT STUDENT (Freshman-Juniors)

  • Bachelor’s / Master’s degree or a student that has completed courses in basic Industrial Engineering and Statistics

  • Excellent analytical and problem-solving skills

  • Strong social skills with a focus on collaboration

  • Proficiency in Excel and other Microsoft Office products

  • Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part-time position

  • Successful completion of the interview is required to meet job qualification

  • Reliable, punctual attendance is a crucial function of the position

  • Projects may require up to 60-80% travel


  • Experience with SIMIO/ARENA, SQL, Minitab, Visual Basic (VBA), and other programming tools

  • Lean Six Sigma Green Belt or Black Belt certification from a recognized institution

  • Relevant work experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT