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As a Loan Servicing Manager in Wholesale Lending Services, you will be responsible for leading a syndicated lending services team based in Chicago. This client-facing group is responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated and evolving lending environment, this role is dynamic, highly visible, and multi-faceted.

Job responsibilities

• Lead core Production teams responsible for Deal Set-Up/Funding and Loan Servicing functions while moving various client service priorities forward with a focus on measuring and improving client satisfaction

• Build and cultivate strong relationships with different lines of business and key stakeholders across the firm, operating as an ambassador for Loan & Agency and Wholesale Lending Services more broadly

• Govern the overall productivity and quality of the Chicago Production teams, acting as senior point of contact for business segment heads, Credit Risk, Legal, and other key business partners

• Maintain a strong oversight of the risk & control environment; representing Wholesale Lending Services in various firm-wide risk forums, audit cycles, and operational risk deep dives where critical decisions are driven by quantitative and qualitative data

• Create a culture of continued process improvement by identifying and driving implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients

• Partner with Operational Excellence team to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements

• Partner with technology and transformation heads to re-imagine workflow, tools and reporting mechanisms in a dynamic manner while ensuring execution of efficiency initiative

Required Qualifications, Capabilities and Skills

• 3 years of syndicated loan experience

• Experience leading a complex lending operations

• Outstanding leadership qualities with experience developing high-performance teams through continuous training and dynamic coaching

• Exceptional organizational and communication skills with the ability to influence, drive and implement change across teams

• Acute awareness of operational risks occurring throughout the lending lifecycle

• Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues

• Strong presentation skills

Preferred Qualifications, Capabilities and Skills

• 3 years syndicated loan servicing experience

• Proven success at transforming and/or building new operations and middle office teams

This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home, which is subject to change.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

This position is not eligible for H1B or Sponsorship

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans