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Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

As the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of United's growth strategy. This technology will be seamlessly integrated with various other systems across the organization. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change.

Delivery and Execution

• Responsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based)

• Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operations

• Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals

• Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications

Strategic Alignment

• Engage and collaborate with collaborators, both technical and business, to ensure that application delivery supports important business processes, customer experiences, dedication, and revenue growth.

• Collaborate with business units to prioritize product development and lead key initiatives

• Engage with customers to define clear priorities for work you're doing and establish key business outcomes, ensuring these goals are effectively achieved.

• Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.

Communication, Collaboration and Partner Relations

• Collaborates with other teams and business constituents to provide daily operational support

• Be a trusted inspiring leader with business partners to create impactful products that delight your customers

• Ensure smooth coordination between teams to support seamless operational performance and application delivery

• Provide delivery estimates and case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review

• Maintains relationships with technology vendors, ensuring that partnerships deliver value to the organization

Drive innovation

• Identify technical obstacles early and work closely with the team to find creative solutions

• Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

• Collaborate and share knowledge to create effective and innovative solutions to problems

• Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications

• Consistently assess and refine development processes and methods to improve team performance and product quality

• Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle.

Organizational Change

• Ensure Agile standard processes are implemented and continuously improved as vital

• Ensure technology solutions align with architectural and evolving security standards and application changes are led smoothly, adhering to standard processes and ensuring minimal disruption to business operations

• Run and implement changes effectively in a fast-paced environment

Process and Standards

• Regularly review processes against critical metrics to establish accountability and maintain alignment with business objectives.

• Ensures work adheres to established processes, including JSOX and other internal controls (e.g., SDLC, production control, standards consistency, architecture review, incident response, PCI and PII information security, etc.)

• Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over time

Leadership and Development

• Shows a commitment to professional development

• Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership

• Promote multi-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Information Technology, Business Administration, Computer Science or equivalent field of study

• 4+ years of application delivery and life cycle management experience

• Experience with tools such as .NET and Angular

• Understanding of cloud technologies such as AWS or Azure

• Understanding of digital platforms, tools, and emerging technologies (e.g., AI, IoT, cloud computing, cybersecurity)

• Relevant to the aviation industry

• Experience with supervising highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications

• Demonstrable experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices

• Documented experience in taking charge and delivering successful results

• Ability to prioritize projects and initiatives based on their alignment with business goals and strategic objectives

• Experience maintaining scalable and reusable on tools and technologies

• Proficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle management

• Ability to use data analytics to drive decision-making and improve digital products and services

• Experienced in leading and developing high-performing teams, encouraging a culture of innovation and collaboration

• Strong planning and organizational skills

• Strong verbal and written communication skills and the ability to clearly communicate ideas to a variety of technical and non-technical audiences

• Ability to quickly triage and drive the resolution effort for production support situations

• Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands

• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Experience with High Availability systems and the App Connect Enterprise toolset

• AWS or Azure Certifications

• Aviation industry knowledge or experience

• Master's degree

The base pay range for this role is $109,820.00 to $149,600.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.