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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12193629 Motus\ \ United States\ \

Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere and WorkTogether.

Position Description:

The Motus Implementation Team is the leading force behind Motus customer onboarding. You will achieve these goals by developing and mentoring the team to complete project management processes effectively while consulting with our customers on standard methodologies, and resulting in excellent customer satisfaction and product adoption.

The ideal candidate must be comfortable managing a team of high-performing individuals with the ability to roll up their sleeves to ensure outstanding customer experience and satisfaction. To succeed in this role, you must possess strong communication and organizational skills and an unwavering dedication to your peers and our customers. You will need to always be looking at opportunities for efficiency and scalability for customer implementations. This role will provide you with the opportunity to work cross-functionally with other Motus departments.

Position Duties:

• Oversee a team of Implementation Specialists who consult on Motus\'s product suite and follow standard methodologies for successful customer onboarding in Mid-Market and Commercial implementations.
• Report on customer satisfaction survey levels to identify coaching opportunities and maintain departmental satisfaction level objectives.
• Responsible for the success of your team; identifying real-time coaching opportunities, providing mentorship and timely feedback, and acknowledging successes.
• Supervise and report on team metrics and capacity to the Senior Manager, Professional Services.
• Find opportunities to scale processes for Commercial & Mid-Market implementations
• Review client list & in-flight projects with your team, ensuring projects are on track, accurate, etc.
• Provide feedback and enhancement requests to other departments for roadmap improvements (i.e. Product, Marketing) on behalf of the Professional Services team.
• In partnership with the Enablement team, effectively train and onboard new teammates.
• Support customers in resolving blocking issues and contribute to the follow-up of Implementation Satisfaction Survey responses.
• Actively provide verbal and written feedback to team members in one-on-one check-ins.
• Ensure team critical metric measurements and reporting is up to date
• Work alongside other Operations leaders to ensure continuity between teams and processes
• Partner with sales leaders to allow for cohesive hand-offs between teams.
• Research new tools and applications in the market to ensure Motus is staying current with SaaS processes & industry standards.

Desired Skills & Experience:

3-5 years of experience implementing and/or supporting customers in a B2B SaaS environment.

Experience in successfully leading a team, managing performance, and mentoring te\ \

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\ \ Motus is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.