EFI Field Service Engineer in Chicago, Illinois
Field Service Engineer
Location Chicago, IL
Tracking # 6575
# of Openings 1
Apply Now (https://phe.tbe.taleo.net/phe03/ats/careers/v2/applyRequisition?org=EFI&cws=43&rid=6575)
All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success.
Our 3,000+ worldwide team members prove our commitment to you every day by developing breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process, increasing your competitiveness and boosting productivity. Download our Corporate Brochure (https://www.efi.com/library/efi/documents/618/efi_corporate_brochure_br_en_us.pdf) .
What you will do:
In this role, you will provide on-site and telephone support, training and repair service for Inkjet customers in the Chicago/Wisconsin area. Includes installation support, on-site repair and key operator training (maintenance and equipment operations training)
Provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.
Un-crate the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
Provide initial and on-going formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI Inkjet customers regarding the need for additional training.
Provide periodic on-site trouble-shooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team.
Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit.
This role will include travel up to 75% of work week, as well as occasional weekend work to meet customer needs.
Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance in order to pinpoint the necessary solutions to reported issues.
Participate in after hours support activities on a rotating basis.
This role might be a good fit if you:
Have a minimum 2 year technical degree or equivalent experience in mechanical, digital, and electronic technology
Have a minimum 2 years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
Possess customer management skills and a strong commitment to customer satisfaction
Can demonstrate the ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
Can demonstrate ability to troubleshoot electrical and mechanical problems to the component level
Have the ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
Possess a working knowledge of RIPS, color theory, a plus. Microsoft Windows and Linux operating systems knowledge preferred.
Have a working knowledge of materials and chemicals used in the printing industry, highly desirable
Possess in-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications, highly desirable.
Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001”
Frequently lifting objects up to 70lb.
Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.
EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer
Equal Opportunity & Disability Accessibility Statement
EFI is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf
EFI is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 650-357-2777 or via email firstname.lastname@example.org. EFI will make determinations on such requests for accommodation or assistance on a case-by-case basis.
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