Thermo Fisher Scientific Field Service Engineer II - Chicago, IL in Chicago, Illinois
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com .
Job Title: Field Service Engineer II
Reports To: Manager, Field Service Operations
Position Location: Field Based
Day/Shift (if applicable): Day
FLSA Status (Exempt/Non-Exempt): Non Exempt
Relocation (if applicable): No
Location: Chicago - Remote
The Field Service Engineer (FSE) will be responsible for providing laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance in the field. Field Service Engineer will also have the responsibility to manage an assigned territory and provide service in other territories if needed.
Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation
Must have excellent customer interface skills and be responsible for customer satisfaction in assigned territory
Responsible for maintaining inventory and administrative records in a timely manner
Assist in the development and improvement of service processes and information
Joint territory management with the Area Account Managers
Assist other Field Service Engineers in problem resolution and territory management
Provide account status and service visit reports to the manager
Manage and troubleshoot complex technical issues with hardware, firmware and software
Must be proactive in resolving instrument issues before they become chronic by determining a root cause and course of action
Responsible for sale of parts and labor
Comply with local management policies for access to facilities in assigned territory
Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials
Ensure proper communication and/or documentation for product complaints per SOP
Must be able to maintain records and reports as required, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions
In addition, other duties may be assigned as the business need warrants.
Must have associate's degree in electronics, engineering, biomedical technology or other applicable field of study. Bachelor's degree in engineering or technology preferred
Minimum 2 years of relevant experience with related science, engineering and/or customer skills
Ability to manage a large territory and perform service training, customer training, support and repair of laboratory equipment
Non-Negotiable Hiring Criteria
Must be able to travel at least 75% with overnight stays
May be required to travel to customer sites with as little as 24 hours notice
Must be able to take at least 10 paid on-call weekends in a year
Must be able to lift up to 50 pounds on a routine basis
This position has not been approved for Relocation Assistance.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific
- Thermo Fisher Scientific Jobs