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Job Description

Location: Chicago, IL

Hospital: Rush University Medical Center

Department: Med Ctr Engin-Management

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page .

Summary:

The Facilities Operations Excellence Program Manager leads continuous improvement and process optimization within the facilities management domain, ensuring operational efficiency across clinical and non-clinical environments. This role integrates data analysis, process improvement, and project management to enhance building operations, regulatory compliance, and occupant satisfaction. Collaborating closely with clinical operations, support services, and stakeholders, the Operations Excellence Program Manager drives innovation, leveraging best practices and technology to support RUSH’s mission and values with a particular focus on the perspective of the customer.

Other information:

Required Job Qualifications:

• Bachelor’s degree required.

• Five or more years of experience, with increased responsibility, in facilities management, data analytics, process improvement or related field/industry.

• Experience with project management and proficiency in Microsoft Office Suite.

• Excellent written and oral communication skills.

• Ability to understand building occupant concerns and handle them appropriately.

Preferred Job Qualifications:

• Master’s degree in healthcare management, business administration, or a related field

• Lean Six Sigma certification and/or PMP certification or willingness to acquire within 12 months.

• Experience with AI and related applications for process optimization.

Physical Demands:

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Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

• Implement cost-effective, innovative solutions to enhance facilities performance and occupant experience.

• Lead continuous improvement initiatives utilizing data-driven insights across facility operations to ensure consensus and follow-through.

• Manage cross-functional projects aimed at operational excellence and regulatory compliance.

• Oversee data tracking, analyze key metrics, and generate reports to inform strategic decisions.

• Identify and address facility risks ensuring safety, functionality, and financial responsibility.

• Foster collaboration across clinical, administrative, and support teams to streamline processes.

• Ensure customer-focused operations, leading efforts in service excellence and staff training.

• Oversee the planning and execution of customer-focused events and maintenance activities.

• Train and supervise direct reports as applicable.

• Supervise the creation and implementation of all facility-related customer service initiatives.

• Maintain a database of facility maintenance records and staff information.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Facilities Operations Excellence Program Manager

Location US:IL:Chicago

Req ID 14020