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Performance Improvement Practice Overview

The Performance Improvement practice provides extensive industry expertise combined with data-driven, objective, and innovative approaches to the most complex business challenges. We have significant experience working with companies at critical inflection points in their lifecycles has informed our approach and instilled a sense of urgency in solving problems.

At Ankura, we work with clients to build value, accelerate business performance through strategy setting and execution, business and operating model design, and acquisition and merger support.

Healthcare Performance Improvement Director Responsibilities

As a director be a key leader on client engagements and workstreams

• Understands complex operating issues with and can structure solutions to protect, create and recover value for the client

• Contributes and provides guidance on complex analyses and operational alternatives pertinent to the situation at hand

• Capable of providing a view on various operating concepts informed by prior experience and expertise

• Assists in effectively developing and managing project work plan or workstream for engagement(s)

• Determines effective approach / content level based on prior experiences in similar situations

• Leads presentations and large meetings with senior clients, other professionals, and parties of interest

• Manages the development and presentation of final client deliverables

• Contributes to and lead the final delivery of analyses developed on engagement(s)

• Assist in day to day relationships between Ankura team and senior client executives

• Ensures the quality of engagement(s) and assists in the development of staff

As a key member of the Healthcare team lead and support industry marketing efforts and practice development

• Maintains and leverages industry contacts to keep Ankura presence in the marketplace high

• Identify key industry trends and challenges and define opportunities for Ankura to support clients

• Participates and contributes on developing marketing, business development and intellectual capital to support market awareness, lead generation and improved project delivery

• Define and develop healthcare specific tools and methodologies to drive business development and project delivery

  Healthcare Performance Improvement Director Requirements:

Bring meaningful experience in healthcare and related industries

• Minimum 8+ years of relevant Healthcare consulting experience across Revenue Cycle Management including front, mid and back end performance improvement from a top tier management consulting firm

• An understanding of point of service collections across healthcare sectors e.g., hospitals and physician practices

• Experience with Physician practice management and reimbursement strategies

Revenue Cycle Management (RCM) experience includes

• Deep understanding of the entire revenue cycle including patient registration, scheduling, payments, and reimbursements, claims processing, collections and reporting is crucial for identifying performance inefficiencies and improvements

• Solid experience in financial management including budgeting, financial analysis, revenue forecasting in assessing financial impacts of RCM strategies

• Leveraging RCM technologies to streamline processes, enhance accuracy and improve overall operational efficiency

• Analyzing performance metrics and translating data into actionable insights including AR complexities and trends that impact revenue

• Guiding teams through strategic transitions involving consolidation, M&A activity etc.

Strategy experience includes

• A deep understanding of financial metrics in assessing productivity improvements and labor strategies

• Outsourcing RCM Services

• Contract management

• Healthcare sub-sector expertise e.g. Healthcare providers and physician services such as eye care, dental etc.

• Payer sector experience e.g. Managed Care Organization, Insurance Companies etc.

• Long term care sector experience e.g. Skilled Nursing Facility, Home health etc.

• Mergers and Acquisition Support e.g. Buy side, sell side, carve out/divestitures

• Identification of labor productivity improvements that can drive value creation

• Interim Management

Operating Model Design experience includes

• Being able to see the overall landscape and understand how RCM fits in and aligning RCM strategies with organizational roles and future industry trends

• Analyzing complex data and identifying areas for improvement within RCM

• Ability to articulate complex concepts and foster trust and collaboration

• A deep understanding of RCM technologies including electronic health records (EHR) and practice management systems is crucial

• Streamlining workflows and processes to improve operational efficiency, reduce cost and increase output

Have demonstrated strong consulting skills and experience

• Effectively planning for and proactively mitigates risks on projects and work streams

• Defining, influencing, and driving change at executive levels and across the broader community of stakeholders

• Negotiation skills with complex/sophisticated situations involving senior level stakeholders

• Able to develop credible recommendations under shortened time constraints and imperfect information

• Quickly recognizes critical areas requiring analysis and review while understanding the big picture

• Experience synthesizing complex unstructured information rapidly and applies good business judgment driving quickly to deep insights into possible impacts and solutions

• Effective written communication skills, self-directed with preparation of client ready document and presentation development

• Articulate, persuasive, communicator who is adept at handling executive and difficult audiences well including ability to adapt style to audience

• Ability to adapt to complex client environments and situations; including Private equity and Non Private Equity client engagements.

Education and Personal Qualifications

• An undergraduate degree from a top academic institution; Advanced degree(s) and applicable professional certification(s) are preferred

• High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment

• Ability and willingness to undertake travel (up to 75%) is required

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• For individuals assigned and/or hired to work in California, Colorado, or New York, Ankura is required to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the said markets and considers a broad range of factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The range does not include additional benefits outside of salary. At Ankura, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each role. A reasonable estimate of the current base pay range is between $110,000 to $240,000; this range is not a promise of a particular wage.

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Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 1,800 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.