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Freedman Seating Co Customer Service Support Representative in Chicago, Illinois

We are looking to add on to our great team! Freedman Seating Company is hiring for a Customer Service Support Representative. Freedman Seating Company has been in business for over 120 years and is a leading manufacturer of transportation seating products (bus, rail, marine, delivery truck, commercial, and specialty vehicles). Located on the west side of Chicago.

The Customer Service Support Representative ensures that all customer needs are promptly addressed by responding to requests, orders, questions, and concerns. Qualified candidates for this position must have a passion for excellence, outstanding communication, attention to detail, as well as the ability to readily build relationships in person and/or over the phone. The perfect candidate is a self-starter who can work well independently.

Responsibilities

  • Accurately enter customer sales orders, quotes and returns

  • Address basic technical support questions

  • Receive inbound calls and respond to calls as appropriate

  • Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards

  • Create and maintain customer accounts in database

  • Perform administrative duties, reports and special projects associated with Customer Support

    Requirements

  • At least 1 year work experience in Customer Support

  • Impeccable Attention to Detail with Strong Organizational Skills

  • Exceptional Communication Skills and Professional Presence

  • Innovative Problem Solver, Results minded and Solution focused

  • Effective Team Player with the ability to Work Independently

  • Strong keyboarding skills

  • Proficient in MS Office Suite

  • Bilingual, a plus

  • Prior experience in a manufacturing environment, a plus

  • Knowledge of ERP software systems, a plus

    We offer comprehensive benefits to include medical, dental, optical, and optional 401K. Freedman Seating Company is an equal opportunity employer.

    Qualified candidates should submit an application and resume at www.freedmanseating.com/careers

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