Job Information
Motus Collections Analyst in Chicago, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12157085 Motus\ \ United States\ \
Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.
At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.
*Position Description: *
The Collections Analyst is responsible for contacting clients, collecting on outstanding invoices, assisting with account reconciliations, and reducing our overall accounts receivable. The Collections Analyst will report to the Invoicing and Collections Manager.
To be successful in this role you will need to demonstrate strong attention to detail and communication skills. You must be a proactive individual who is analytical, organized and a self-starter. In this role you will collaborate with other members of the Finance team.
*Position Duties: *
- Monitor and review A/R aging report
- Effectively and timely communicate to past due customers and ensure collection in a timely manner
- Effectively address customer questions/issues related to billing
- Collaborate with internal terms to address and resolve customer concerns
- Resolve customer discrepancies and short payments
- Responsible for monitoring and managing accounts
- Answer inbound calls and emails and make outbound calls as appropriate
- Navigate and manage customer portals for invoicing and payment updates
- Provide weekly reports and updates on collection activities to management
- Identify and escalate high-risk accounts to management
- Research internal and external customer inquiries and provide problem resolution using the most up-to-date information, technology, and resources
- Prepare account statements for customers
- Resolve open credits
- Provide feedback and suggestions for process improvements
- Assist with invoicing needs and ad hoc requests as needed
*Desired Skills and Experience: *
- Associates Degree in Accounting preferred
- 2-4 years accounting experience specializing in billing and collections
- Knowledge of Salesforce and NetSuite
- Knowledge and understanding of SaaS business model
- Attention to detail and deadline oriented
- Experience with PC and Microsoft Office applications
- Intermediate knowledge in Excel (Familiarity with Vlookups and pivot tables a plus)
- Capable of adapting to changing environment (i.e., organization, technological, etc.)
- Excellent written and verbal communication skills
- Ability to multi-task, work under pressure and meet deadlines required
- Ability to work effectively in a fast-paced and results driven environment
Where required by law, Motus provides a reasonable range of compensat\ \
PI248373011
\ \ Motus is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.