Experience Inc. Jobs

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

Assistant General Manager

Basic Function and Responsibility:

Assist in providing dynamic management leadership for the dining services area and support staff in accordance with quality standards. Help plan, coordinate, and manage operations with annual sales exceeding $3.5 million. Contribute to the marketing of unit and department events. Assist in managing the annual budget, controlling ongoing costs, and overseeing revenue. Supervise junior management, full-time and part-time employees, as well as student employees. Support the development of a competent and harmonious management and employee work team, addressing problems and providing coaching for immediate improvement. Utilize quality management standards

Characteristic Duties:

• Provide day-to-day management and supervision of unit activities and staff including junior management, professional staff, and student employees.

• Assign, instruct, mentor and assure timely completion of projects or assignments to junior managers.

• Provide on-the-job training of junior managers and staff as directed.

• Assist the General Manager in interviewing, selecting, disciplining, counseling, and coaching, and evaluating employees within University policy framework.

• Assist in the preparation and administering unit budget, performance tracking, scheduling and payroll.

• Ensure excellent customer service practices are followed.

• Demonstrated mentoring skills with those whom you supervise.

• Demonstrated on-going, pro-active communication with subordinates, colleagues, and customers.

• Conduct short-range planning and research for development of unit programs.

• Assist with management and coordination of established cash control procedures.

• Assist with planning, coordination, and execution of special events and catered functions.

• Develop and coordinate creative merchandising and unit marketing programs to enhance the service orientation of the dining facility.

• Instruct, implement, and monitor all aspects of safe, sanitary, and service-oriented food preparation.

• Oversee the proper use of food, supplies, and human resources to meet budgetary guidelines.

• Demonstrated knowledge of the function, cost, and purpose of food items, food service equipment, and supplies.

• Utilize food cost and menu production knowledge for ordering and receiving as directed.

• Demonstrated knowledge of current food industry trends and solutions.

• Assume the responsibilities of the General Manager in her/his absence.

• Evidence of active contribution to Dining Services overall efforts to improve quality of service and functionality of the units.

• Perform other duties as assigned.

Supervision Received:

• Direction is received from the General Manager of the assigned dining hall.

Supervision Exercised:

• Functional and administrative supervision is exercised over approximately 150 student employees, and up to 7 exempt and 75 non-exempt support staff.

Requirements

Qualifications:

• A Bachelor’s degree in Hotel and Restaurant Management or Business Administration. Extensive relevant experience in combination with education may substitute.

• Minimum of four-years’ experience in a food service operation, with at least three years in a management capacity of high volume food service operation.

• Ability to manage and work effectively with students, faculty, and staff clientele in high-volume and fast-paced environment.

• Must have outstanding organizational, communication, human relations, and interpersonal skills and be able to coordinate and gain the cooperation of a large and diverse staff.

• Bilingual English/Spanish skills helpful.

• Must know quality food preparation, production and service.

• Ability to work a flexible schedule, including some evenings and weekends throughout the year.

• High degree of enthusiasm, initiative, judgment, problem solving and resourcefulness is required.

• Must have good driving record. Must possess a valid Massachusetts driver's license and be capable of driving up to a 25-foot fixed axle truck.

• Must be able to lift moderately heavy objects, up to 50 pounds, on an on-going basis.

Full-Time Equivalent Hiring Range: $70,500 to $88,150; salary commensurate with relevant experience.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees

• Tuition remission for Spouses and Children who meet eligibility requirements

• Generous Medical, Dental, and Vision Insurance

• Low-Cost Life Insurance

• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans

• Paid Holidays Annually

• Generous Sick and Vacation Pay

• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.