Experience Inc. Jobs

JOB DESCRIPTION: Volunteer Manager

Reports to: Senior Director of Special Projects and Volunteers

Primary Responsibilities: Administer and supervise every aspect of volunteer activities at the agency including onboarding, training, and placement of new and existing volunteers, coordinating a full year of special events, holiday meal and gift deliveries, manage all agency inquiries from the community and all volunteer needs from staff and clients.

Specific Responsibilities:

• Supervise Volunteer Program Coordinator, Transportation Coordinator, and Volunteer Onboarding Specialist supporting programming and events

• Execute ongoing volunteer recruitment program including screening, onboarding, training and matching volunteers to open positions

• Develop and maintain ongoing relationship with more than 200 ongoing, regular volunteers

• Develop new volunteer opportunities as needed to meet the demands of the agency, staff and clients

• Represent the volunteer department during accreditation process

• Request tribute cards for volunteers for milestones and other life experiences

• Manage community inquiry requests for volunteerism in conjunction with the Volunteer Onboarding Specialist

• Manage requests for volunteers from social workers who need volunteer services for clients including matching all client volunteer requests

• Participate in annual recognition programs for all volunteers including National Volunteer Week, Kindness Week, Purim, and the Annual Celebration

• Ensure the department is represented at Bite Size, agency events, and community events and provide support as needed

• Oversee system databases including RideScheduler, JFCS Galaxy Digital, and CRM (volunteer portion only) including software updates

• Maintain volunteer website on both Galaxy Digital and periodic updates to the volunteer section(s) of the JFCS website

• Review and record all volunteer hours semi-annually including committee hours

• Provide quarterly volunteer spotlights for JFCS email communication

• Provide volunteer data, as requested, for grants, financial statements, or other presentations

• Update policy and procedures for the Volunteer department, as needed

• Support training and orientation for new volunteers, new staff, and ongoing training for current volunteers

• Ensure oversight of Friendly Visitor and Personal Shopper relationships

• Attendance at meetings, as requested

  Relationship with Others: Maintain relationships with agency volunteers, synagogues, Jewish day schools, staff, and others. Review, manage, and fill requests for volunteers by staff and clients. Work in collaboration with all JFCS departments, as well as select outside agencies on projects and events. Recruit volunteers, as needed, for all JFCS functions.

  Qualifications:

• Bachelor’s degree required

• 3-5 years of supervisory experience required

• Experience with volunteers a plus

• Excellent verbal and written communication skills

• Highly organized and detail oriented

• Technical proficiency in all aspects of Microsoft Office, especially Excel, including use of formulas and pivot tables (or willingness to learn)

• Knowledge of Jewish culture