Job Information
Jewish Federation of Southern NJ Family Assistance Program Case Manager in Cherry Hill, New Jersey
Family Assistance Program Case Manager
Reports to: Meredith Seligman
This is a part-time position (14-21 hours per week, in person)
This position is responsible for fielding telephone and in person service inquiries for the Rhona Fischer Family Assistance Program (FAP), entering client information into the database, and providing case management to FAP clients.
Family Assistance Program Duties:
Serve as point of contact for new and existing FAP clientele
Provide identified individuals and families in FAP with phone and in-person assistance regarding available resources to meet basic human needs
Meet with clients for FAP assessments
Provide direct referrals for services within JFCS (e.g., community job board, counseling & support groups, disability services, veterans’ programs)
When appropriate, offer referrals to community resources and programs outside JFCS
Process food pantry requests
Greet clients and ensure that appropriate paperwork is completed
Participate in Food Pantry Community Programs as needed (some evenings / weekends required)
Conduct donor tours as needed, including educating families and visitors about the Betsy & Peter Fischer Food Pantry
Provide intake coverage for the entire agency, as needed
Coordinate food pantry volunteers, as needed
Attend outreach events, as needed
Update FAP resource guide, as needed
Qualifications:
Excellent interpersonal and telephone skills
Proficient in computer skills
Well organized with proven track record in a fast-paced, deadline-oriented environment
Self-starter with ability to multi-task
Team Player
Ability to work with culturally diverse groups
Knowledge of Jewish culture a plus
Ability to lift
Requirements:
Bachelor’s degree
Background in social work a plus