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verizon Spec Prog Proj Mgt in Chennai, India

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Create and execute Omnichannel CX team wide: culture and organization development, communications strategies, and training and development.

  • Organize and facilitate team wide information sharing and employee engagement events.

  • Manage staffing updates and resource needs.

  • Create and execute the intake process on behalf of all Omnichannel CX journeys: identify impacts, assign work to the appropriate teams, capacity management and status reporting.

  • Interface with VCG Portfolio Team to understand Verizon priorities.

  • Utilizes a balanced approach within each Omnichannel CX Full Stack team while working across each team to identify and mitigate risks.

  • Help mitigate risks in partnership with the director team.

  • Highlight external resource issues impacting the ability to execute work.

  • Roadmap management support.

  • Identification of duplicative or dependent work.

  • Create standards and champion best practices and tools.

  • Organizing programs and activities in accordance with the mission and goals of the organization.

  • Developing new programs to support the strategic direction of the organization.

  • Creating and managing long-term goals.

  • Developing a budget and operating plan for the program.

  • Developing an evaluation method to assess program strengths and identify areas for improvement.

  • Writing program funding proposals to guarantee uninterrupted delivery of services.

  • Managing a team with a diverse array of talents and responsibilities.

  • Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.

  • Implementing and managing changes and interventions to ensure project goals are achieved.

  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

  • Producing accurate and timely reporting of program status throughout its life cycle.

  • Analyzing program risks.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Three or more years ofexperience in customer experience, program management, e-commerce, or omni-channel lifecycle management; experience with loyalty programs/websites/applications.

  • Experience working in a large, diverse company where implementing change requires efficient communication and dynamic thinking.

  • Agile certification and/or experience working in an Agile environment.

  • Experience with Product Development/Management tools (Jira / Confluence).

  • Experience in journey mapping, design thinking and service design.

Even better if you have:

  • Knowledge of in organizational development.

  • Excellent written and verbal communication skills.

  • Background in business process development in a complex organization

  • Experience with planning and coordinating organizational development

  • Demonstrates independent thinking, strong collaboration and partnership skills, and attention to detail.

  • Empathetic and excellent at building strong relationships with a diverse set of customers and stakeholders from across the business.

  • Ability to influence without authority.

  • Ability to quickly understand various technology platforms and internal systems.

    REQNUMBER: 558544-1A

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