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Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

• Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science with CCIE / CISSP Certification.

• Total 7 to 10 years of experience Network Administrator Engineer

• Should have expertise in areas Like troubleshooting and handling of various Network Security devices and technology viz., Firewalls, Load Balancers etc.

• Hands-on experience on troubleshooting Firewall & LB devices and Checkpoint

• Hands-on experience on Firewall Policy / rules and access control configuration Network security devices HA configuration build, monitor & support Monitor and Manage Network Security devices and related performance

• Experience in Performance Monitoring, Optimization and Capacity Planning for Network Security devices

• Experience in Network Security Infrastructure solutions design, review Experience in DR solution design, build and support Escalation Management (Internal, within NSEIL and with OEM)

• Good communication skills

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

• CCNP or equivalent certification.

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Moderate level of relevant managed services experience.

• Moderate level knowledge in ticketing tools preferably Service Now.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.