Job Information
Citigroup Officer in Chennai, India
The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership to a team involved in performing monitoring function for multiple U.S. Personal Banking products & allied Services. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, hiring, etc. as well as direction of daily tasks and responsibilities
Responsibilities:
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Pro-actively identifies any monitoring breaks and suggest enhancements
Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
Ensure 100% delivery is achieved as per the agreed SLA
Manage a strong stakeholder connect through regular touchpoint meetings
Team Management Responsibilities
Handle a team and ensure appropriate coaching & support is provided
Foster an environment of learning and development
Drive a strong emphasis on adherence to Citi culture, leading by example
Ensure a robust performance management system is followed
Qualification:
10-12 years of relevant experience in managing Operational Risk, etc.
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Demonstrated understanding of operational risk and gap identification
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Education:
- Bachelor’s/University degree
Shift Timing
Candidate should be willing to work in 24*7 shifts including late night shift start timings
Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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