Experience Inc. Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Various outside weather conditions

Job Description

Role Description/Position Summary:

We are seeking a highly skilled and motivated Engineer II, Field Service to join our team in Chennai. As a Field Service Engineer, you will be responsible for handling X-ray fluorescence spectrometer (XRF) instruments, both WD and ED base. This role involves attending installation, maintenance, and break-down calls from our valued customers.

Responsibilities:

• Ensure customer satisfaction by ensuring the flawless performance of our instruments and ensuring that the intended application is productive for the customer.

• Develop strong relationships with customers, projecting Thermo Fisher as a valued partner. Collaborate with customers and contribute to achieving the team's commercial goals.

• Work closely with the Sales Team, Supply Chain, and Finance to ensure customer satisfaction and resolve any issues.

• Participate in the implementation of process improvement initiatives related to customer-centric service operations.

• Maintain and update all necessary records related to the customers for whom you are the primary engineer.

• Guide customers in planning and maintaining optimum spare stock.

Minimum Educational Qualification:

• Must have a Bachelor of Engineering (BE) in Electronics/Instrumentation with a minimum of 75% marks in aggregate.

• Proven experience (4-5 years) in handling XRF instruments.

Skills, Knowledge, and Experience Requirement:

Responsibility:

• Deliver world-class experience to customers by providing proactive service support for our equipment and software.

• Provide pre-installation, installation, and warranty services.

• Meet or exceed the business commercial plan.

• Embrace the Thermo Fisher culture and methodology to meet all service goals and objectives.

• Collaborate closely with other functions like Sales, Supply Chain, Finance, etc. to ensure targeted organic growth for the business.

Skills:

• Ability to plan and ensure on-time execution of PM, BD, and installations to meet customer requirements and business revenue targets.

• Proficient in handling high-value sensitive electrical and electronic-based equipment.

• Willingness to travel frequently, as the role demands extensive touring.

• Excellent communication skills in English, both verbal and written.

Knowledge:

• In-depth knowledge of XRF is necessary to manage and grow the business.

• Familiarity with XRF and sector-specific processes is a plus.

• Ability to manage customer requirements and applications.

• Knowledge and experience of component-level fault finding and repair will be beneficial.

• Experience in handling Microsoft OS, both new and older versions.

Experience:

• Experience working in the Metal & Cement Industries is required.

• Process knowledge of metals like Steel, Copper, and Aluminum will be an added advantage.

• Experience in planning and carrying out installation and commissioning of high-cost instruments.

• Proficiency in the latest computer hardware and software is essential.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.