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Job Summary

The Unified Communications Engineering team is looking for Data engineer who is passionate about leveraging technology to derive meaningful insights using data. As a Data Engineer, you are responsible for transforming large, complex data into consumable business databases and applications for self-service analytics and reporting. The ideal candidate should have a solid background in Data pipeline engineering using Python, Vector, Logstash, Kafka etc. streaming solutions from our Unified Communications Network. You will have the opportunity to work with Senior Product Engineers, Business users, Data Scientist and understand domain and data sets, and are expected to query/parse from large amount of data to derive KPI’s and metrics showcasing product, features and network utilization.   We welcome anyone who is self-motivated, enthusiastic, and eager to learn, usually able to determine their own work priorities & able to help and support colleagues with less experience.

Job Description

Who we are:   

The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications.  Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.     

Job Responsibilities:   

• Partners with Engineering project Manager to provide consultative direction and develops long term objectives and plans to determine resources, technology, and course of action to achieve results.   

• Participates in the review of failures and p rovides feedback to prevent future occurrences.   

• Build and manage Data pipelines to analyze huge datasets using str e aming solution like Kafka, Vector, RabbitMQ etc.

• Design, deploy and manage scalable and fault tolerant data infrastructure to perform ETL operations using Python, Airflow, Vector or other transformation tools.

• Collaborate with key stake holders and translate business requirements to technical requirements and implement solutions under the guidance of technical leads.   

• Solves critical issues and shares knowledge such as trends, aggregate, quantity volume regarding specific data sources.   

• Participate in the implementation of solutions via data architecture, data engineering, or data manipulation within big data systems like Hadoop, Spark, Vector , Kafka, MariaDB , or MongoDB.   

• Experience with observability solutions for monitoring, alerting, and ad-hoc troubleshooting (Grafana, Alerta , ELK, Splunk, Cloudwatch , Datadog, etc.)   

• Acts as a liaison between business owners and technical associates to ensure the data collected and processed is both actionable and relevant to the end goals.   

• Determines appropriateness of data for storage and optimum storage organization.   

• Interacts closely with cross teamwork streams and suggests areas of improvement to development teams to improve operation efficiency.   

• Responds to customer concerns in a timely and efficient manner.   

• Responsible for database access requests, data security and governance.   

  Skillsets:  

• Strong experience in Python programming especially Pandas & nump y .

• A very good understanding of the concepts like aggregation, filtering, parsing, and alerting.

• Experience with Observability tool s like Elasticsearch, Kibana, Grafana, Prometheus, Logstash/ Vector / fluentd etc.

• Experience with building data pipelines and experience with ETL tools like airflow is preferred .

• Excellent SQL skills are required .

• Creative in visualization or creating Dashboards using Tableau, Kibana or Grafana.

• Strong fundamentals and experience in Data analytics using python.

• Unix/Linux basics & Shell Scripting .

• Good to have knowledge of Kafka and integration with logging/observability pipelines

• Exposure to java script and ability to build custom charts using D3.js or any other j ava script libraries is preferred.

• Knowledge and experience in Spark/Databricks is preferred.

• Good knowledge of git

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.

• Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.

• Participates in training representatives and operations staff on internally developed software applications.

• Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.

• Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.

• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.

• Works with Quality Assurance team to determine if applications fit specification and technical requirements.

• Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.

• Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.

• Displays knowledge of and ability to apply, project management skills.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.