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Job Summary

The Unified Communications Engineering team is looking for an enthusiastic Devops engineer with a passion for building and optimizing secure, reliable, scalable, and robust applications.  As a DevOps Engineer, the candidate should provide technical expertise in deploying applications to the private and public cloud and enhance CICD pipeline. You will need to have knowledge in docker containerization, deploying, scaling services in Kubernetes and automating deployments of Golang applications and Python pipeline data engineering. You will be working in conjunction with the development and operations teams to build dashboards, alerts using Grafana, Prometheus and ELK, and support infrastructure on Openstack environment. We welcome anyone who is self-motivated, enthusiastic, and eager to learn latest opensource technologies and can build quick prototypes, review, and collaborate with engineers located across US and India.

Job Description

Who we are:    

The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications.   Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.   

Responsibilities:   

• Design, build, and maintain CI/CD pipelines to deploy cloud native applications and services.

• Design, deploy and manage scalable and fault tolerant infrastructure to be used by services and applications.

• Deploy updates to applications, services and systems as required and implement integrations when needed .

• Troubleshoot any issues that arise during testing and production by working with others to solve the issues .

• Work with lead onshore and offshore engineers to automate deployments and processes as needed to ensure accuracy and consistency .

• Install and manage container orchestration software and repositories .

• Works with CI/CD , source control , code scanning , observability , dashboards and alerting tools.

• Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance .

• Works with team members to brainstorm on ways to improve processes, deployments, and tools.

  Skillsets:  

• A minimum of 5 years progressively responsible experience as a DevOps engineer  

• Work experience using DevOps toolchain and container orchestrations such as Kubernetes and Docker.

• Experience with cloud platforms including Openstack (preferred) and AWS

• Experience in building and operating scalable infrastructure stacks.

• Experience in Linux systems administration.

• Knowledge of deploying applications built on programming language or scripting language such as Golang, Python.

• Experience with configuration management and automation tools like Ansible and Terraform .

• Knowledge or understanding of using and maintaining CI/CD tools such as  ArgoCD and Concourse.

• Experience with monitoring and managing cloud resources, services and systems.

• Experience with   observability tools like Grafana, Prometheus, Splunk/Elastic Search, Alerta .    

• Ability to work with cross team members and take on complex tasks and resolve systems problems.

• The ability to prioritize tasks and multitask as needed

• Ability to communicate professionally and collegially with technical and management colleagues and team members

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.

• Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.

• Participates in training representatives and operations staff on internally developed software applications.

• Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.

• Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.

• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.

• Works with Quality Assurance team to determine if applications fit specification and technical requirements.

• Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.

• Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.

• Displays knowledge of and ability to apply, project management skills.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.