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ThermoFisher Scientific Customer Care Engineer in Chennai, India

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Roles and Responsibilities:

Field Service Support

  • Provide technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment and HPLC to Thermo Fisher customers.

  • Demonstrate excellent technical proficiency in the Gas Chromatography product line.

  • Install products at client premises and demonstrate features related to 21 CFR compliance under the CDS software.

  • Deliver training and technical advice on instrument use, ensuring optimum performance.

  • Investigate difficulties, tackle faults, and provide solutions or arrange for repairs.

  • Act as a communication link between customers and Sales and Marketing teams.

  • Monitor repairs, suggest product improvements, and provide regular customer visits.

  • Assist with spare parts requirement monitoring and equipment maintenance.

  • Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.

  • Travel extensively within the territory and potentially outside territory if required.

Knowledge, Skills, Abilities:

Qualifications

  • Bachelor of Technology (Instrumentation/Electronics/Electrical) degree or equivalent experience.

  • Proficient written and verbal communication skills.

  • Excellent interpersonal skills suitable for a role that involves interacting with others.

  • Ability to prioritize service requests and produce clear documentation.

  • Self-motivated and proactive in technical and support approach.

  • Collaborate closely with customers to understand their needs.

Join Thermo Fisher Scientific Inc. as an Engineer I, Field Service in India. As a world-class company, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. At Thermo Fisher Scientific, we value diverse experiences, backgrounds, and perspectives. Together, we form a team of 100,000+ colleagues who share common values such as integrity, intensity, innovation, and involvement.

Apply today and #StartYourStory with us: http://jobs.thermofisher.com

Thermo Fisher Scientific is proud to be an Equal Opportunity Employer and affirmatively supports diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility services for job seekers requiring accommodations in the job application process. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please contact us at 1-855-471-2255*. We are here to support you.

  • This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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