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Infrastructure and Facilities Project Manager

6+ months

Hybrid in Chelsea MA

The incumbent will help lead and manage facility-related IT projects across Agencies from planning to completion, ensuring alignment with timelines, budgets, and quality standards. This role combines project management, technical expertise, and strategic oversight to ensure effective delivery of IT infrastructure in partnership. The successful canidates will foster communication and collaboration among IT teams, facility managers, and Agency stakeholders. The incumbent will also ensure compliance with enterprise technology and security standards, manage risks.

Duties and Responsibilities:

• Coordinate, track and facilitate requirements between Agencies for facility related IT projects to include:

• Networking infrastructure (routers, switches, cabling, VLANs, AV and Wi-Fi access points).

• Building systems integration (e.g., HVAC, lighting, and power management).

• Physical security systems, such as access control, surveillance cameras, and alarms.

• Audio-Visual systems, such as confrence room technologies, displays, and video conferencing.

• Enterprise Print and Fax.

• Maintain a detailed project statuses tracker for all Secetariat ongoing and upcoming facility related projects and their priority.

• Coordinate facility related IT projects across EOPSS Agencies within EOTSS defined standards for Facility planning and timeline considerations.

• Track associated ServiceNow tickets and equipment orders for delivery, delays which can impact project timelines and ensure continued progress on tasks and initiatives.

• Monitor the status of ongoing activities, prerequisites and address any roadblocks to ensure timely and budget-compliant deliverables.

• Become a subject matter expert (SME) and guide EOPSS Agencies working with EOTSS to implement on-prem IT systems and infrastructure.

• Provide regular communication between project team members and facilitate collaboration among IT teams, facility managers, and stakeholders.

• Provide Weekly Execuitive summary and progress tracker reports to leadership.

• Work with EOTSS to maintain master site list of IT supported locations and associated IT systems.

• Create process workflows, guides and documentation.

• Provide direct Project Management (PM) services as assigned. Manage program scope, schedules, budgets, and resources to meet business and technical requirements with high customer satisfaction.

• Participate in contract discussions, including SLA negotiations and Statement of Work Development.

• Work with customers to define projects, develop RFQs/RFRs, and navigate vendor selection, including evaluation and scoring criteria.

• Create and maintain project documentation, including charters, plans, schedules, and status reports.

• Lead project status meetings and stakeholder engagement with agency leadership, committees, and public representatives. Preferred Knowledge, Skills, and Abilities:

• Knowledge:

• IT Infrastructure and Networking:

• Expertise in networking infrastructure (e.g., routers, switches, VLANs, Wi-Fi).

• Familiarity with building systems integration (e.g., HVAC, lighting, power).

• Knowledge of physical security systems (access control, surveillance, alarms).

• Proficiency in audio-visual systems and enterprise print/fax solutions.

• Project Management:

• Strong understanding of project management methodologies (e.g., Agile, Waterfall).

• Experience in managing IT and facility-related projects.

• Budgeting, resource planning, and risk management principles.

• IT Standards and Compliance:

• Familiarity with IT standards for facility planning.

• Knowledge of Service Level Agreements (SLAs), contract negotiations, and vendor management.

• ServiceNow or ITSM Tools:

• Working knowledge of ServiceNow or similar IT service management platforms.

• Technical Documentation:

• Knowledge of creating process workflows, guides, and documentation.

• Familiarity with RFQ/RFR processes and vendor selection criteria.

• Executive Reporting:

• Proficient in preparing and delivering executive summaries and progress reports.

• Skills:

• Communication:

• Exceptional verbal and written communication skills.

• Ability to facilitate collaboration across diverse teams and stakeholders.

• Organization and Tracking:

• Skilled in maintaining detailed project trackers and schedules.

• Ability to monitor and address project prerequisites, dependencies, and roadblocks.

• Leadership:

• Proven ability to lead cross-functional teams.

• Capable of influencing and negotiating with stakeholders at all levels.

• Technical Acumen:

• Ability to become a subject matter expert (SME) in on-prem IT systems and infrastructure.

• Comfort in working across technical and non-technical domains.

• Problem Solving:

• Strong analytical and critical thinking skills to address roadblocks and ensure timely delivery.

• Contract and Vendor Management:

• Skilled in SLA negotiation, vendor evaluation, and RFR/RFQ development.

• Abilities:

• Multitasking:

• Handle multiple projects and priorities simultaneously.

• Adapt to shifting timelines and changing requirements.

• Detail-Oriented:

• Maintain accuracy in project documentation and reporting.

• Ensure all technical and business requirements are met.

• Proactive Initiative:

• Anticipate challenges and take preemptive actions to mitigate risks.

• Stakeholder Management:

• Build and maintain strong relationships with agency leadership, committees, and other stakeholders.

• Customer Focus:

• Demonstrate a high level of customer satisfaction by aligning IT solutions with business needs.

• Flexibility:

• Adapt to new technologies, standards, and operational changes.

• Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, Project Management, or related field (Master’s preferred).

• PMP, PRINCE2, or equivalent project management certification.

• ITIL certification is a plus.

• Minimum 5-7 years of experience in IT project management with facility-related projects.

• Experience with ServiceNow or other ITSM platforms.

• Experience working in multi-agency or governmental environments is highly desirable.If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.