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Kelly Services Customer Service - Manufacturing in Chelmsford, Massachusetts

Kelly is currently recruiting for an experienced Customer Service Representative to support an international manufacturing firm for their office in Chelmsford, MA. This is a project-based role, but is long term and a great opportunity for immediate work while continuing to expand your skills! This is a full time, remote role (within the local area), standard business hours.

As a Customer Care Representative, you will assist clients in a variety of stages from inquiry to ordering to problem resolution:

  • Work in a fast-paced, team environment

  • Professionally handle incoming requests, via phone and email, to ensure prompt response and resolution to questions

  • Proactively manage customers with orders on hold, staged release dates and blanket POs

  • Review, enter and book orders according to order entry policies and procedures

  • Strive to gain a broad understanding of products, market segment and customer needs.

  • Resolve questions about timing of order delivery, shipping, etc.

  • Handle any Return Authorizations expeditiously

We are looking for candidates with:

  • Associate's Degree or equivalent industry experience; Bachelor's Degree preferred.

  • 3 -5 years business experience in a fast-paced, complex manufacturing or Life Sciences Customer Service environment.

  • Professional demeanor; excellent phone skills, strong attention to detail, team player.

  • Experience with ERP (Oracle preferred), Microsoft Office proficiency.

Hours: Monday - Friday, 8:00am - 4:30pm

Pay rate: $20.00/hour

Project duration : approximately 1 year

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Professional today!

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.