Job Information
Evergreen Health LPN Administrative Support in Buffalo, New York
Evergreen Health
The Licensed Practical Nurse Administrative Support is responsible for providing appropriate healthcare services to patients of Primary and Specialty Care Services. The Licensed Practical Nurse Administrative Support will primarily focus on prior authorizations, review of patient charts and other administrative support. They collaborate and support team members to ensure a patient focused approach to care.
As part of the essential functions of this role, Licensed Practical Nurse Administrative Support
Collaborate and support team members to ensure a patient-focused approach to care.
Delivers excellent customer service to provide a positive patient experience across the organization.
Communicates clearly with patients, providers, insurance companies, and other essential multidisciplinary team members to direct patient care.
Accesses and retrieves medical records via HEALTHeLINK™
Verifies patients' medical insurance benefits, update patient’s insurance information as necessary.
Obtains insurance prior authorizations for referrals, imaging, and medications prescribed by provider(s) and prepares medication refill prescriptions under supervision of prescribing provider. Assists with paperwork as needed.
Acts as the point person if there is an issue with prior authorizations.
Reviews patient chart to collect evidence and patient information to support prior authorization request in a consistent and effective manner.
Provides feedback and follow-up to patients and providers, consistently, effectively, and in a timely manner.
Functions as Licensed Practical Nurse in direct patient care as needed.
Assists Nursing Educator with required and recommended trainings to ensure all nursing staff can complete the duties within the outlined LPN Administrative Support job description to provide appropriate backup coverage.
Actively strives to improve patient service delivery through participation in QI/QA activities. Attends and participates in all in-services and educational conferences provided by staff and outside vendors.
Other duties as requested.
Qualified Candidate will have current LPN license and current BCLS certification with a minimum of one (1) year of experience working in a medical practice setting, preferably in an HIV/AIDS or other infectious disease practice. Prior phlebotomy experience required. Candidate must be able to communicate clearly and professionally in writing and verbally. Candidate must demonstrate familiarity with computers and MS Office software (Outlook, Word) and electronic charting/medical records systems (Medent preferred). Candidate must demonstrate personal responsibility and integrity and ability to handle Protected Health Information (PHI) in a manner consistent with HIPAA. Sensitivity to and experience with cultural diversity, Harm Reduction, LGBTQ population, Substance Use population and people living with HIV/AIDS is essential.
Job Type: Full-time
Required experience: Working in a Medical Practice (1 year)
Required license/certification: LPN; BCLS
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks