Information Management Group, Inc. Service Desk Specialist Level 2 with TS/SCI in Charlottesville, Virginia
IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Service Desk Specialist with TS/SCI at its Charlottesville, VA location.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
An I2TS3 Service Desk Specialist Level 2 as part of the NOC:
Provide Tier I and II support of Network issues, trouble calls and incidents
Perform initial troubleshooting, diagnosis and capture of incident information
Determine when TIER III resources needed and if necessary, coordinate for action
Oversee & track the maintenance schedule to ensure completion and minimize downtime
Provide advice, training and initial basic troubleshooting to end users
Troubleshoot and configure network components along with implementing operating systems enhancements to improve reliability and performance
Compile reports of outages, trends and analysis of pertinent health information of IT Systems
Set up administrator and service accounts and maintain system documentation
Monitor and report Solar Winds alarms, work with TIER III Engineers for corrective actions
Skills / Experience:
Knowledge of the principles, methods, and techniques used in network administration and support
Familiarity with Solar Winds and theory of operation
Understanding of Cryptographic Technology and how it impacts network operations
Basic understanding of MS SharePoint for dissemination of information
Clearance Required: TS/SCI prior to consideration
Baseline Certification: CompTIA Security+ CE or equivalent
Computing Environment Certification: Must have MTA: Windows Operating System Fundamentals 98-349
Education/Years of Experience:
HS or GED and 8 years experience
Associates and 6 years experience
BS and 4 years experience
MS and 2 years experience
COVID Vaccination: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully vaccinated against COVID-19. If selected, you will be required to be submit proof of vaccination before your start date with IMG. IMG will provide additional information regarding what information or documentation will be needed and how you can request an exception from this requirement.
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
Short term and long term disability insurance
401(k) with generous company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
15 days of personal leave plus paid federal holidays
Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
External Company Name: IMG Information Management Group, Inc.