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Information Management Group, Inc. Service Desk Specialist Level 2 with TS/SCI in Charlottesville, Virginia

IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Service Desk Specialist with TS/SCI at its Charlottesville, VA location.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

An I2TS3 Service Desk Specialist Level 2 as part of the NOC:

  • Provide Tier I and II support of Network issues, trouble calls and incidents

  • Perform initial troubleshooting, diagnosis and capture of incident information

  • Determine when TIER III resources needed and if necessary, coordinate for action

  • Oversee & track the maintenance schedule to ensure completion and minimize downtime

  • Provide advice, training and initial basic troubleshooting to end users

  • Troubleshoot and configure network components along with implementing operating systems enhancements to improve reliability and performance

  • Compile reports of outages, trends and analysis of pertinent health information of IT Systems

  • Set up administrator and service accounts and maintain system documentation

  • Monitor and report Solar Winds alarms, work with TIER III Engineers for corrective actions

Skills / Experience:

  • Knowledge of the principles, methods, and techniques used in network administration and support

  • Familiarity with Solar Winds and theory of operation

  • Understanding of Cryptographic Technology and how it impacts network operations

  • Basic understanding of MS SharePoint for dissemination of information

Clearance Required: TS/SCI prior to consideration

Baseline Certification: CompTIA Security+ CE or equivalent

Computing Environment Certification: Must have MTA: Windows Operating System Fundamentals 98-349

Education/Years of Experience:

HS or GED and 8 years experience

Associates and 6 years experience

BS and 4 years experience

MS and 2 years experience

COVID Vaccination: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully vaccinated against COVID-19. If selected, you will be required to be submit proof of vaccination before your start date with IMG. IMG will provide additional information regarding what information or documentation will be needed and how you can request an exception from this requirement.


  • Health, dental, vision, and life insurance

  • Short term and long term disability insurance

  • 401(k) with generous company match

  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

  • 15 days of personal leave plus paid federal holidays

  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ID: 2021-4265

External Company Name: IMG Information Management Group, Inc.

Telecommute: No