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Information Management Group, Inc. Hardware Support/Maintenance TechnicianLevel 2 with TS/SCI in Charlottesville, Virginia

IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Hardware Support/Maintenance Technician with TS/SCI at its Charlottesville, VA location.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

An I2TS 3 Hardware Support/Maintenance Technician Level 2:

  • Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services

  • Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions

  • Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)

  • Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware

  • Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel

  • Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock

  • Provides technical assistance to responding field service personnel

  • Assists in repairing computers, printers, digital senders, etc.

Skills / Experience:

  • Perform STIGs & IAVA implementation for system devices; perform imaging of systems, CERP replacement, etc.

  • Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success

  • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Clearance Required: TS/SCI prior to consideration

Baseline Certification: CompTIA Security+ CE or equivalent

Computing Environment Certification: MTA 98-349, Windows Operating System Fundamentals

Education/Years of Experience:

HS or GED and 8 years experience

Associates and 6 years experience

BS and 4 years experience

MS and 2 years experience

COVID Vaccination: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully vaccinated against COVID-19. If selected, you will be required to be submit proof of vaccination before your start date with IMG. IMG will provide additional information regarding what information or documentation will be needed and how you can request an exception from this requirement.

IMG COMPANY BENEFITS

  • Health, dental, vision, and life insurance

  • Short term and long term disability insurance

  • 401(k) with generous company match

  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

  • 15 days of personal leave plus paid federal holidays

  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ID: 2021-4226

External Company Name: IMG Information Management Group, Inc.

Telecommute: No

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