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OctaPharma Plasma Support Technician in Charlotte, North Carolina


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Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role:


Charlotte, North Carolina

This Is What You’ll Do:

  • Provides tier one and a limited amount of tier two support to end-users for IT, and Business Application Systems issues

  • Attempt to resolve reported issues, dispatch external resources, and/or escalates problems that exceed their expertise

  • Use defined troubleshooting techniques to quickly isolate problems, but may need assistance or escalation to resolve the problem

  • Supports and maintains desktops, laptops, peripherals and software for Corporate and remote users. This includes, but is not limited to: installing, diagnosing, repairing, maintaining and upgrading equipment to ensure optimal performance

  • Provides application of approved additions, changes, and deletions of user accounts, passwords, email, and the application or revocation of security permissions

  • Provides IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned

    This Is Who You Are:

  • Excellent verbal, written and interpersonal communications skills.

  • A person committed to excellent customer service all day, every day

  • Excited to teach, learn, and advance with a growing organization

  • Self-motivated and willing to assume the initiative

  • Attentive to every detail

    This Is What It Takes:

  • Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, and troubleshooting

  • Understanding of ITIL foundation principles

  • Demonstrated proficiency with Microsoft Office Applications Suite.

  • Ability to acquire an understanding of the needs and restrictions of a FDA, GxP environment

  • On-call support that may involve night or weekend coverage

  • Demonstrated knowledge of PC hardware and network connectivity.

  • Demonstrated proficiency with Microsoft Office Applications Suite.

  • A+/Network+ certifications and/or secondary degree in Computer Science or related areas is preferred.

    Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on.

  • Formal training

  • Outstanding plans for medical, dental, and vision insurance

  • Health savings account (HSA)

  • Employee assistance program (EAP)

  • Wellness program

  • 401 (k) retirement plan

  • Paid time off

  • Company-paid holidays

  • Personal time

    More About Octapharma Plasma, Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at:


And if you know someone else who’d be a great fit at Octapharma Plasma, Inc., please forward this posting along.