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JOB SUMMARY

The Supervisor of Onboarding will be responsible for overseeing the pre-employment screening, onboarding, and I-9 administration related processes for Charter Communications. This position will be responsible for monitoring the timely processing of internal and external candidates through the third party administered onboarding system and hiring processes used to assess candidate employment eligibility. The Supervisor of Onboarding will ensure the Onboarding team’s adherence to compliance guidelines, applicable federal, state, and local laws, and Charter internal policies. Candidate eligibility is determined by interpreting data from third party background checks and drug screening providers and applying it to Charter hiring guidelines and standards. The Supervisor of Onboarding will monitor client service responsiveness, ensure Employee Services Center (ESC) goals and Service Level Agreements are met.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide direct supervision to the Onboarding team representatives and support escalations for the Employee Solutions Team (EST) within the ESC

• Ensure timely and accurate completion of the onboarding process in partnership with the Pre-employment team, Center of Excellence peer groups, recruiting partners, candidates, and employees; monitor timely follow-up with candidates, employees, and other resources to resolve pending matters

• Maintain a working knowledge of relevant laws and regulations related to background checks, drug screening and weight verification events for safety roles

• Partner closely with HR Technology and Talent Acquisition teams to aid escalations, deliver system enhancements, process improvements, and troubleshoot systems integration issues

• Escalate issues in a timely manner to ensure an effective end-user experience, while remaining engaged in resolving the issue

• Provide ongoing back-up support for Human Resources projects and support with HR knowledge to cross train ESC representatives as needed

• Partner with hiring managers, HR business partners, Corporate Physical Security, Legal and outside vendors to ensure adherence to compliance processes

• Perform reviews of policies, procedures, controls, and team members’ performance to ensure compliance with regulations and support process changes as needed

• Manage vendor performance in partnership with leadership and lead productive working relationships with vendors, while meeting service level agreements

• Provide timely status updates to ESC direct and senior leadership on team performance, project deliverables, system issues root cause analysis and process change recommendations

• Support assigned projects related to onboarding, pre-employment, and employment authorization verification (I-9/E-Verify) processes

• Facilitate training of new hires and participate in the selection of new ESC talent

• Partner with ESC managers, supervisors and team leads with timely feedback on trends and driving excellent customer service delivery

• Develop working knowledge of all HR functional areas and ESC processes

• Maintain and apply knowledge of Applicant Tracking and Onboarding systems (Charter Hire), HR System of record, HR programs and policies when resolving customer issues or concerns

• Build and leverage metrics to govern areas of responsibility, conduct compliance reporting, analyze data on behalf of end users, identify issues and recommend system/process changes based on the results

• Provide excellent responsiveness to all communications received from Human Resources, HR Centers of Excellence (COE) peer groups, candidates and employees

• Maintain expertise to navigate and accurately record information with business system applications to ensure the highest level of data integrity and confidentiality, including HR systems of record (PeopleSoft/People Central), time tracking (Charter Time), case management (OneHR), query and reporting tools (PeopleSoft/Oracle and Excel) and third party vendor systems support

• Identify employee performance issues and support the ESC direct leadership to design, implement and administer performance improvement plans if needed

• Ensure required process documentation is updated and maintained

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to work a flexible schedule, which includes unique hours of the ESC operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday

• Ability to problem solve in a high volume production oriented environment

• High level of analytical, process and problem resolution skills

• Clear and effective verbal and written communication skills

• Ability to maintain confidentiality

• Possess strong customer service orientation and be extremely responsive to avoid onboarding process delays

• Possess a high degree of attention to detail, logical thinking and organizational skills

• Exceptional ability to follow-up on outstanding or pending matters

• Have excellent investigative skills

• Previous experience working with multi-state shared services organization is desired

• Demonstrate proficiency in Outlook, Microsoft Word, Excel, and PowerPoint

• Must have functional knowledge of PeopleSoft/Oracle

• Knowledge of FMLA, STD and all other leave processing

• Prior experience supervising people and/or third party vendors

• Project management experience preferred

Education

Bachelor’s degree in Business Administration, Human Resources or related field or equivalent training, education, and experience

Related Work Experience

Proven Human Resources experience preferably in an HR Shared Services/Operations Center environment - 5 WORKING CONDITIONS

Office environment

HES400 2024-40396 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=FUdvF6eZTWY)

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)