Job Information
Spectrum Senior Analyst Natural Language Processing (NLP) and Machine Learning in Charlotte, North Carolina
New technology enthusiast. Customer advocate who is passionate about creating great end-user experiences. Tech-savvy, collaborative, and innovative. Did we just describe you? If so, consider joining the Conversational Channels team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our engineers utilize interactive voice response (IVR) and Chatbot to give customers the help they need without human intervention. Our CX and customer service innovation helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As aSenior NLP and Machine Learning Analyst, you'll support customer experience requirements, process design, system changes, testing, and analysis while providing technical leadership on all matters related to data modeling, infrastructure optimization, data science techniques, innovation, and NLP development.
WHAT OUR SENIOR NLP & MACHINE LEARNING ANALYSTS ENJOY MOST
Supports identification of dependencies, and the development of design documents for a product feature with oversight
Collaborate with cross-functional teams to understand their needs, to align the large language model goals with company objectives
Stay up-to-date with the latest developments in machine learning, particularly in LLMs, and apply this knowledge to drive advancements in our projects.
Mentor team members, providing guidance and support in their professional development
Ensure the delivery of high-quality, scalable, and efficient machine learning solutions
Having a deep understanding of recommended technologies and self-service systems to ensure the customer experience is convenient and easy to use
Ensuring complete analysis and understanding of interdependencies and risks that could impact or be impacted by the delivery of new products and services
Functioning as the liaison between the business unit and other functional organizations
On a given day you’ll work in a dynamic office environment overseeing and approving requirements and test plans for assigned projects. You’ll thrive in this position if you have an effective analytical approach to problem solving, think independently, and work collaboratively.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:Business analysis: 5 years or more; Telecommunications and/or experience with technology/software products: 5 years or more
Education:Bachelor’s degree in Business Administration or related field or equivalent experience
Technical skills:Machine Learning methods, Modeling & Statistical analysis, Personal computer and software applications (i.e., Word, Excel, Visio, etc.)
Abilities:Communicate effectively orally and in writing; manage multiple projects simultaneously; knowledge of process and project management; make decisions and solve problems while working under pressure; partner with internal and external stakeholders, including vendor relationships
Work Environment:In-office, travel as required; must be willing to work flexible work schedules including evenings, weekends, and holidays
Preferred Qualifications
- Product Management experience preferred
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Total Rewards:See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)
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CSU340 2024-34471 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)
Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)