Experience Inc. Jobs

ESFM

Position Title: [[Remote Systems Analyst]]

Reports To:

Salary: [[$72,000-$89,000]]

Pay Grade: [[14]]

Other Forms of Compensation: [[n/a]]

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.

Job Summary

The Technology Analyst is part of a team of technical resources supporting complex integrated facilities management systems for clients of Compass Group North America in a wide variety of industries. The Technology Analyst supports the client’s operations team, technicians, and third-party vendor partners at all North American (U.S. and Canada) locations. This role is responsible for maintenance of asset inventories, preventative maintenance program configuration and accuracy, data capture configuration and tracking, general platform support and training, troubleshooting and escalating issues within the ESFM Technology team as needed.

The Technology Analyst is an individual contributor role and does not directly manage other employees. The role reports to the Client Engagement portion of the ESFM Technology team.

Platforms this role supports:

ServiceNow, Nuvolo, Poly, SmartInspect, Maintenance Connection, SAP, Teams, Google Looker, LMS, SharePoint

Responsibilities

• Provide prompt and positive client experience

  • Communicate proactively with users and ESFM Technology team

  • Act as liaison between client and ESFM Technology team to ensure support and escalations are handled in an effective and timely manner

  • Execute client configurations and testing prior to release

  • Train client operations teams and technicians, delivery to a group audience in person and virtual formats

  • Assess and troubleshoot various technical issues that arise with IWMS (Integrated Workplace Management System) and other tools

  • Escalate platform related issues, own responsibility to see issues to resolution

  • Manage delivery expectations with clear and consistent communication around timing and delivery

  • Track, update, and manage project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward

  • Manage digital technology inventory

Qualifications

• Energetic self-starter able to work independently in a fast-paced environment

  • High sense of ownership, responsibility, and commitment to quality

  • Proven ability to manage multiple tasks and shifting deadlines

  • Effective organization, collaboration, planning, problem solving, and analytical skills

  • Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences

  • Bachelor’s Degree or equivalent work experience

  • Minimum 3 years of technology support experience

  • Experience working with above listed systems and experience in the FM industry a plus

  • This is a primarily remote role but does require client site visits. Clients often have strict safety and PPE (Personal Protection Equipment) requirements for all onsite visitors.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.