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Compass Group, North America QUALITY ASSURANCE DIRECTOR - REMOTE in CHARLOTTE, North Carolina

Posted Date: Apr 30, 2021

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Quality Assurance Director will be in charge of implementing and maintaining QA measures within a North American corporate dining accounts, to ensure the highest level of food safety and workplace safety within the operation.

*REMOTE work location! This position can be worked from anywhere in the United States.

Essential Duties and Responsibilities: • Responsible for promoting, enforcing, maintaining, and verifying quality assurance and safety reporting standards in accordance with Industry and Compass standards.• Responsible for providing QA training with associates• Liaise with client, senior management, unit managers and chefs on all Quality Assurance issues.• Perform unit level Quality Sanitation Audits on a monthly basis.• Provide written feedback to unit managers & chefs regarding non-compliances and observations during QA site visits• Work with managers to find solutions to QA challenges and crisis• Initiate weekly meeting the Manager and Chefs dedicated to Quality Assurance• Participate in back of house (BOH) inspections and all external audits• Complete corrective action plans that include preventative measures• Work with Managers and Chefs to ensure all corrective /preventative action is effective and sustained.• Work with Managers and Chefs on continual improvement• Train associates on all QA policies and procedures and maintain accurate records• Verify that the QA system is effective and make changes as necessary• Work with managers to reduce violations and repeat violations• Continually verify competency of associates• Produce quarterly QA Dashboard detailing trends and compliance• Work closely with local Health Department on changes to policy • Work directly with SVP Global Strategy Operations• Maintain strong focus on Corporate Governance and compliance• Evaluate opportunities to improve safety and QA through continuous improvement and efficiencies for overall foodservice program• Develop relationships with key QA and operational leaders across multiple sectors• Continually challenge the status quo and look to provide added value


• Minimum of a Bachelors degree in Food Science or Life Science, Master degree preferred. A comparable combination of training and experience may be considered• Be CPFS and HACCP credentialed• Have experience in North American regulatory requirements including US FDA Food Code and State Department of Health/Agricultural Regulations and Canadian Food Inspection Agency (CFIA) and the Department of Health Canada (Health Canada)• Professional communication skills with all levels of associates and clients• 5+ years QA experience. Minimum of 1 year in a management position• Able to train associates and managers on all Food Safety practices including Serv Safe, HACCP, Allergen, Sanitation from prepared materials• Ability to motivate teams and promote continual improvement. Continually lead by example and promote Best Practice. Capability to effect change• Attention to detail and ability to help managers to find solutions• Demonstrated written and oral communication skills; professionalism• Proficient in MS Office applications including Word, Excel, Visio, Power Point and Outlook• Recognize QA requirements for equipment, facilities and vendors identify opportunities for improvement

Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Corporate are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Paid Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Req ID: 477595

Compass Corporate