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Millennia Housing Management Operations Specialist- North & South Carolina in Charlotte, North Carolina

Millennia Housing Management is seeking an Operations Specialist who’s a subject matter expert with Market Rate, Project-Based Section 8, LIHTC programs and assets. The Operations Specialist reports to the Regional Manager and shares responsibility for the overall operation, and the day-to-day implementation of policies, procedures, and programs to ensure a stable and profitable portfolio . The Operations Specialist provides support to property managers for project-based section 8, tax credit, and market-rate housing throughout a specified portfolio. Functions include and not limited to training, compliance, financial reporting, and filling in for property manager as needed and related duties as required and directed by the Regional Manager.

If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.

Key Responsibilities:

  • Executes the business plan while achieving or exceeding established P&L objectives.

  • Works in a variety of support functions that may include marketing, operational consistencies, and personnel support.

  • Help support and ensure successful company initiatives and operational rollouts.

  • Maintain regular property visits, which include file inspections, compliance, inspecting vacant units, grounds, and amenities while providing suggestions/solutions for areas of improvement.

  • Assist in the execution of MHMs marketing and training expectations.

  • Assist with the quarterly inspections at the properties and help resolve the issues that are a result of the inspection.

  • Work with Regional Managers on special projects and ensure timely roll-out and execution of new initiatives.

  • Identify areas of opportunities for capital improvements across the organization, including opportunities to improve revenue, increase margin, reduce cost, and increase profitability throughout the organization, all while improving efficiency.

  • Cultivate and manage healthy relationships with strategic partners and vendors

  • Retain, and develop a high-performing team.

  • Consistently demonstrates a passion for values alignment, focus, simplicity, and clarity across the portfolio.

    Administrative and Compliance

  • Assist in the preparation of MOR (Management & Occupancy Review) audits.

  • Assist with maintaining delinquencies throughout the portfolio.

  • Ensure the completion of all recertification paperwork within its required deadline.

  • Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.

  • Conduct pre-audit inspections and work with Property Manager and Regional Manager to create a plan of correction, implement, and follow-up to ensure all compliance issues are resolved.

  • Work with Property Managers to ensure resident files are certified and/or re-certified according to standards.

    Resident Relations

  • Maintains a positive customer relations attitude.

  • Physically inspects units and Communities to ensure it meets MHM standards.

    Marketing

  • Implement all phases of leasing and resident retention plan.

  • Ensure monthly lease renewals and recertifications deadlines are met.

  • Verify marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan, are upheld.

    Required Education and abilities

  • Bachelors Degree required or

  • 5+ years of experience in property management with the ability to motivate staff and communicate effectively.

  • 5+ years’ experience working with LIHTC/Section 8 property management.

  • 5+ years of affordable housing experience

  • Demonstrated ability to work effectively with Microsoft software applications and Onesite software.

  • Ability to travel up to 90%

  • Excellent communication and time management skills.

  • Must be comfortable with addressing issues, and solving problems in a practical and healthy manner

  • Ability to empathize with residents and staff while still enforcing company rules and policies.

  • Knowledge of state and local landlord/tenant laws and applicable building codes

  • Excellent communication skills in both verbal and written

  • Must have expert level computer experience in MS Word, Excel, and Outlook and Onesite

  • Must be thorough, reliable, responsible, honest, organized, flexible and service-oriented

    Grooming & Uniform

  • Must maintain a neat, clean, and well-groomed appearance.

    Physical Demands

  • N (Not Applicable) Activity is not applicable to this position.

  • O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

  • F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

  • C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

    Physical Demands

    Lift/Carry

    Push/Pull

    Stand - C

    Grasp - C

    10 lbs or less - C

    12 lbs or less - O

    Walk - C

    Reach Outward - C

    11-20 lbs. - O

    13-25 lbs. N

    Manually Manipulate - F

    Reach Above Shoulder - C

    21-50 lbs - N

    26-40 lbs. N

    Sit - F

    Speak - C

    51-100 lbs - N

    41-100 lbs. N

    Climb F

    Crawl - O

    Over 100 lbs - N

    Squat or Kneel F

    Bend - C

    Other Physical Requirements:

    Vision

    C

    Work Environment

    Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.

    Background Check Process

    The information in your resume and application, including employment history, educational history, and credentials/certifications, are subject to verification.

    About The Millennia Companies ®

    The Millennia Companies ® is a vertically integrated real estate company, based out of Cleveland, Ohio, comprised of Millennia Housing Management (MHM), Millennia Housing Development (MHD), Millennia Housing Capital (MHC), American Preservation Builders (APB), Millennia Commercial Group (MCG), and the Millennia Hospitality Group (MHG). The Millennia Companies ® specializes in the acquisition, rehabilitation, and management of affordable and market-rate properties. The Millennia Companies ® was founded in 1995 by Frank T. Sinito and has since become a multidimensional, diverse company that manages 30,000 units across 26 states.

    We believe that each employee makes a significant contribution to our success. The assigned responsibilities should not limit that contribution. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor our company to only the work identified. We expect that each employee will offer their services wherever and whenever necessary, to ensure the success of our endeavors.

    EOE/Disabled/Veterans Statement

    We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

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