Experience Inc. Jobs

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Lead Agile Coach proficient in executive level coaching, driving large scale Agile transformations across finance and insurance LOBs. The right candidate will be technology savvy and hyper focused on building mindset and culture to enable nimbleness, value creation and delivery excellence. This role will work closely with business and IT partners to ensure there is a continuation of building maturity in the way we deliver value utilizing enterprise value management framework and Scaled Agile as the scaling framework for Agile execution.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position will be based out of San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.

Coaches, trains and mentors at all levels of the organization to apply agile principles, practices and frameworks in order to deliver high value business capabilities. Embraces servant leadership and displays behaviors that come with the key mindset shifts associated with being agile and the culture shift at USAA. Identifies opportunities for continuous improvements and influences change at all organizational levels.

What you'll do:

• Delivers hands-on coaching to individuals, programs and portfolios in all aspects of Scrum, Kanban, and Scaled Agile Framework, including but not limited to routines, Lean Portfolio Management (LPM), iterative development, DevOps, increasing transparency, improving risk management, managing flow and limiting work in progress (WIP).

• Drives continuous improvement to create higher performing organizations; utilizes feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and partners with others to coach the program or portfolio to continuously improve

• Coaches leaders and Executives and may be called on to coach Product Managers, Release Train Engineers, and other key roles as needed.

• Advances best practices in Scrum, Kanban and Scaled Agile Framework

• Contributes to the strategy for training as well as developing and delivering training for business and IT resources.

• Serves as a thought leader in improving and applying agility practices.

• Coaches and mentors other coaches in their area of specialty (DevOps, LPM, business compliance, etc.)

• Develops and maintains stakeholder relationships supporting agile product development.

• Remains informed about corporate practices, industry trends and best practices concerning Agile.

• Works with individual programs/organizations and portfolios to align strategy and discover their needs.

• Plans and delivers coaching while ensuring alignment with the organizational strategy.

• Guides and influences enterprise metrics to increase organizational agility.

• Develops and delivers presentations to various levels of stakeholders and facilitates working sessions to identify resolutions to impediments to continuous Agile improvement.

• Adheres and coaches to Enterprise, CoSA and Department processes, procedures, controls, standards, tools and templates.

• Understands existing change management routines and coaches to the change management as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience performing in multiple Agile roles, to include 6 years of experience as an Agile Coach or working in a similar role in a lean or scrum environment and 2 years of performing on a program at scale.

• Strong business acumen and expert knowledge of the software development lifecycle and methodologies.

• Expert understanding of Agile risk management practices and Lean-Agile methods and practices and ability to apply Agile principles and practices on a case-by-case basis, customized to specific client needs.

• Demonstrated ability to influence change at the executive level and team level.

• Certified Scrum Professional (CSP), Professional Scrum Master (PSM), Project Management Institute Agile Certified Practitioner (PMI ACP), or other leading Agile certification.

• Previous experience in Product Ownership, as a Scrum Master or with the agile methodology, enabling enterprise-wide Agile transformation.

• Previous experience in business strategy, enterprise strategic planning, organizational behavior or having held a leadership role at the program or portfolio level.

• Previous experience with transformational activities at the portfolio level.

• Strong understanding of Scrum and Kanban.

What sets you apart:

• 5+ years of agile transformation experience in a technology, engineering, and application type of organization.

• Proven record of successfully leading tech organizations, teams, and individuals to adopt agile practices and methods while embedding agile values and mindsets.

• Experience in leading teams of Agilists through different maturity levels of transformation.

• Strong executive presence to engage in discussions with senior executives of the organization and be able to collaborate to drive cultural maturity and mindset shift to enable value delivery.

• Servant leadership philosophy with a goal to serve and should be able to exhibit competency in training, teaching and mentoring on Agile good practices.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.