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Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

· Consulting

· Material Handling Equipment, Parts, and Service

· Automated Mobile Robots

· Vision guided vehicles and automated guided vehicles

· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

· WMS/WES/WCS solutions and Software

· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

· Telematics

Job Summary The role of the Information Technology (IT) Operation and Support Manager is to ensure that the IT Department’s streamlined operations are in alignment with the company’s business objectives. This position is also responsible for the integrity, performance, and reliability of all technology-based systems within the company, including systems’ design, architecture, security, hardware, and software. Responsibilities include assisting with developing and implementing a practical technology roadmap with the leadership team. This position plans, coordinates, and directs IT-related activities, as well as provides administrative direction and support for daily operational activities of the IT Department. This position works closely with all departments to help identify and recommend cost-effective technology solutions for all aspects of the organization. This position also assists in defining and implementing IT policies, procedures, and best practices, including training the IT staff to ensure excellent internal support.

Responsibilities

· Develops and manages IT staffing, including assisting with recruitment, supervision, scheduling, development, and performance evaluations.

· Responsible for the operation of the IT Service Desk, escalations, customer experience, and communications.

· Assists IT leadership and business units in defining and executing technology solutions that give the company competitive advantages.

· Manages the maintenance and administration of the company’s technology, infrastructure, and corporate applications and systems to ensure maximum operating performance and reliability.

· Works closely with operations-based functions to identify, compare, and recommend technology solutions to the Engineering and Implementation team.

· Ensures network and system security is maintained and updated, including developing and implementing user policies and working with the security team to perform risk assessments.

· Benchmarks, analyzes, reports on, and makes recommendations for improving and growing the IT infrastructure and systems.

· Maintains system backups and data archiving as well as working with the Engineering group to run and test disaster recovery playbooks.

· Manages the completion of technical documentation and standard operating procedures.

· Practices continuous improvement and continual learning

· Is an integral member of the Incident Response team, ensuring that the customers are always kept up to date.

· Keeps abreast of all critical roles within each business unit and understands how technology impacts their roles and responsibilities.

· Participates in other projects and activities as directed by Management.

· All other duties as assigned or required.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· Four-year bachelor’s degree in an IT or related field or relevant Military Experience

· 5-7+ years of progressive IT experience and people management

· Knowledge and experience with ERP systems, Datacenter solutions, and Network Infrastructure.

· Understanding of business fundamentals and their interface with technology solutions.

· Excellent communication, interpersonal, and supervisory abilities. Strong project management skills. Solid leadership abilities. Organizational and analytical skills

· Demonstrates detailed orientation and ability to manage multiple priorities simultaneously.

· Excellent analytical and reasoning skills.

· Strong organizational skills, including organizing and maintaining all IT documentation

What You’ll Need for Success

· Willingness to Develop your team: passion for IT, adaptable and business acumen.

· Customer Service: servant heart/selfless service, empathy.

· Self-Driven: Problem solving skills.

· Collaboration: communication, works well under pressure, brings creativity to the role.

· Leadership

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Heath Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

· Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.

· Flexible Work Arrangements: This includes remote work options and flexible scheduling.

· Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

· Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

· Company-sponsored social events and team-building activities.

· Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.

Travel Requirements: Less than 10% travel as needed to other office locations.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!