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CBRE Global Change Management & Communications Leader (Sr Comms & Media Mgr) in Charlotte, North Carolina

Global Change Management & Communications Leader (Sr Comms & Media Mgr)

Job ID




Service line

GWS Segment

Role type



Jacksonville - Florida - United States of America, Atlanta - Georgia - United States of America, Chicago - Illinois - United States of America, Charlotte - North Carolina - United States of America, Philadelphia - Pennsylvania - United States of America, Dallas - Texas - United States of America, Richmond - Virginia - United States of America

Change Management & Communications Leader (Global)

GWS Global Transition Team


CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com .

CBRE Global WorkPlace Solutions (GWS) is a leading provider of facilities, commercial real estate, and energy management for many of the world’s largest companies. At CBRE Global Workplace Solutions, we combine our extensive knowledge of markets, industries, and asset types with superior execution, to deliver scalable solutions that drive sustainable workplace performance for our clients.

Job Title: Sr. Communications & Media Manager

Reports To:Americas Divisional Transition Leader (DTL)

Location:Americas – Time Zones: EST, CST & MST


  • We are seeking a highly motivated, creative, and results-driven leader of communications and change management who thrives in a fast-paced environment. This role will apply change management processes and tools to create a strategy that supports adoption of the changes required by a client project or initiative. The ideal candidate is both strategic and execution-focused, and is passionate about leading and growing talent.


  • Develop global change management strategies and plans, including stakeholder analysis, communications, leadership alignment, change assessments, and training

  • Lead/facilitate meetings with clients to ensure an understanding of the current company culture, and jointly develop a change adoption roadmap and communications plan

  • Provide input, document requirements, and support the design and delivery of training programs

  • Manage and coordinate a comprehensive training plan for all account team hires; work closely with workstream leaders to identify training needs and schedule

  • Creates and facilitates the execution of all communications deliverables in support of change management strategies

  • Ability to write storytelling messaging and content for internal and client-facing presentations

  • Writes content for RFP responses

  • Develop and publish weekly client-facing status report, soliciting and copy-editing content from all transition contributors

  • Support the Transition Leader with overall transition governance and management, as needed

  • Lead the Communications and Training team globally; drives standards processes related to this role and overall team

  • Lead team initiatives specific to communications and change management

  • Proactively build and manage relationships with key senior internal stakeholders across a range of businesses and geographies


No direct supervisory responsibilities in this position. However, this role will serve as the global functional leader for communications and change management. Mentors and coaches team member to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree inCommunications, Marketing or similar.

  • Minimum6 - 8 years of relevant professional-level change management,communications and/or training experience


  • Strong communication and presentation skills required

  • Must possess an aptitude for understanding and leveraging technology

  • Proven track record of managing change initiatives, as part of a team or independently

  • Proficiency in Microsoft Office 365 (Outlook, Excel, Word, & OneNote)

  • Mastery of Microsoft PowerPoint

  • Proficiency in Microsoft Teams & SharePoint design and administration

  • Proficiency in basic graphic design and document layout

  • Superior Oral and Written Communication Skills (exceptionally proficient with the English language)

  • Flexible, Adaptable & Resourceful

  • Ability to Produce high-quality deliverables with limited instruction or oversight

  • Highly Creative with a Strong Attention to Detail

  • Ability to Multitask & Prioritize (manage tight deadlines)

  • Able to Turn a Concept into Reality

  • Fundamental Understanding of all Aspects of the Corporate Real Estate and FM Business

  • Thoughtful and Strategic Planning Capabilities

  • Ability to Form Strong Interpersonal Relationships with CBRE and Client Teams


CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)