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JOB SUMMARY

This position is responsible for staff and/or vendor activities pertaining to facility operations and performance oversight, preventive, predictive and corrective maintenance, property asset lifecycle replacement as well as other facility and site operations planning and oversight efforts. The Facility Specialist manages or supports budgeting, planning, construction, purchasing, maintenance, and/or alteration of existing equipment, furniture, building, and grounds. This position requires interaction with departmental managers, on-site staff, other Services, IT and Physical Security partners and outsourced vendors. This role will be part of a fast-paced environment consistent with handling multiple demands and priorities to ensure superior customer satisfaction and property performance. Work assignments are often complex in nature where judgment is required in resolving problems and making recommendations. The Facility Specialist applies knowledge of the job and company policies and principles to complete a wide range of tasks and achieve departmental plans, goals, and objectives.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience

• Oversees the development and management of assigned facility capital and expense budget and supplies information for use in forecasting capital improvement planning

• Oversees/performs and records all preventive maintenance and inspections to ensure proper performance and quality standards for operational continuity of equipment and critical systems

• Oversees the implementation and enforcement of all company policies and procedures to ensure health, safety and code compliance

• Manages facility emergency procedures, training, and coordination of on-site fire drills

• Bids, negotiates, contracts, and manages all assigned vendor services as required to operate the facility at an agreed upon standard while pursuing programs to reduce short and long term operating costs

• Manages assigned facility administrative services, which may include reception/switchboard, mailroom, conference rooms, break room, and Employee Services for execution of order, delivery, and stock of supplies; receipt and distribution of mail; and conference/meeting room services and event planning

• Manages and resolves on-site staff and employee issues, concerns and requests as it relates to facilities

• Plans, budgets, schedules and coordinates assigned facility modifications and furniture and equipment moves, including estimates, proposals, layouts, contracts/ agreements, and labor/material requirements

• Collaborates with the Physical Security regarding physical security equipment maintenance and/or replacement, on-site security services, emergency preparedness and key management per established standards

• Performs other duties as assigned

REQUIRED QUALIFICATIONS

Skills/Ability and Knowledge

• Ability to read, write, speak and understand English

• Advanced customer service skills

• Advanced ability to communicate orally and in writing in a clear and straightforward manner

• Advanced ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Advanced ability to translate complex data into simple terms

• Ability to prioritize and organize effectively

• Ability to show judgment and initiative to accomplish job duties

• Ability to develop strong working relationships with peers and vendors

• Ability to work independently

• Demonstrated advanced knowledge of facility management including facility and maintenance operations, construction management, and building commissioning

• Strong knowledge and proven experience in budgeting and capital expenditures

• Strong knowledge of systems controls and Building Automation System

• Strong knowledge of power generation equipment, switch gear, and uninterruptable power

• Strong knowledge of plumbing, electrical, HVAC, fire and life safety equipment maintenance, troubleshooting, and repairs

• Strong vendor management experience

• Strong word processing, spreadsheet, and facility management software skills

Education

• High School Degree or equivalent work experience

• Associates Degree in technical or hospitality field preferred

• Facility Management or Hospitality Management certification or successful completion of a recognized curriculum related to the same is preferred

• Mechanical, electrical and/or contractor’s license is a plus

Related Work Experience Number of Years

Facility, property or hospitality management experience 5Mechanical, Electrical and Plumbing system experience

3

Mission critical facility experience preferred

Meeting and Event Management experience preferred

WORKING CONDITIONS

Office environment

Some travel required

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

GFR335 2024-39634 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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