Experience Inc. Jobs

EUC Digital Employee Experience (DEX) Engineer

Date: Sep 13, 2024

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 64846

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope/Purpose of Position

The EUC Digital Employee Experience (DEX) Engineer is a highly skilled technical specialist dedicated to enhancing the digital experiences of employees, with a primary focus on Nexthink. This role is pivotal in ensuring that all digital interactions are seamless, efficient, and contribute positively to the overall employee experience. The DEX Engineer is responsible for the implementation, support, and maintenance of Nexthink, ensuring optimal performance and user satisfaction.

In this role, the DEX Engineer will work closely with cross-functional teams, including IT and business units, to design and implement innovative solutions that improve user satisfaction, productivity, and engagement. The engineer will leverage their technical expertise to develop and deploy custom dashboards, automate processes, and integrate Nexthink with various systems to create a cohesive digital environment. By continuously analyzing data and employee feedback, the DEX Engineer will proactively identify areas for improvement and develop strategies to address them.

Key Responsibilities

Technical:

• Standardize and manage Nexthink data to drive innovation and improvement initiatives.

• Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging your technical skills.

• Analyze data to educate the team and IT department and collaborate on integrations and API automation.

• Implement Nexthink connectors and APIs for seamless integration with third-party software.

Proactive:

• Monitor metrics and employee sentiment continuously to identify potential issues proactively.

• Develop proactive improvement plans and automation roadmaps.

• Work with IT service teams to implement strategies that enhance the digital experience.

Sentiment:

• Gather and analyze employee feedback to identify pain points and preferences.

• Integrate employee sentiment with technical data to create a balanced DEX strategy.

• Partner with Service Leads to design and execute targeted engagement campaigns, collecting valuable insights.

Education & Skills Requirement

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.

• Relevant technical qualifications/certifications a plus.

• Minimum of 5 years in EUC and/or DEX engineering roles.

• Experience working in large corporations and complex technical environments.

• Proficient in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on:

• Nexthink

• User experience monitoring and analytics

• Automation of IT services and workflows

• Proactive issue detection and resolution

• Integration of the Nexthink solution with existing IT infrastructure

• PowerShell scripting for automation

• Experience in survey design.

• Experience in supporting strategic initiatives.

Additional Desired Skills

• Familiarity of Microsoft Endpoint Configuration Manager (MECM/SCCM)

• Windows Platform and troubleshooting

• M365 Apps

• Intune

This position does not support immigration sponsorship.

The range for this position is $94,023.00 - $129,282.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.

• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.

• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.

• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.

• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.

Nearest Major Market: Charlotte