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Salesforce.com, Inc Director, Program Management, Product Accessibility in Charlotte, North Carolina

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

As the Director of Program Management for Product Accessibility, you will combine exceptional project management skills with a passion and deep knowledge of accessibility to help your team make our products more inclusive and accessible. You’ll plan projects, define milestones, assess risks, create actionable insights, create processes, and ensure projects meet deadlines. You’ll harmonize the work of the technical accessibility team, while also working closely with Engineering, Product Management, User Experience (UX), and Ethical Use cross-functional partners, to drive team objectives and create innovative experiences.

Responsibilities:

  • Provide leadership and operational excellence across the Accessibility team and partner cloud teams to deliver the highest level of trusted, strategic counsel through project interactions.

  • Identify team needs for process, tools, documentation, and asset management, driving required changes to make sure technical accessibility leads are working at optimum efficiency.

  • Develop accessibility methodologies and metrics to build programs that scale across teams and allow technical accessibility leads to doing their best work.

  • Represent the Technical Accessibility Team in cross-functional collaborations with Engineering, Product Management (PM), and UX teams, ensuring effective collaboration and making sure interdependencies are understood and planned for.

  • Lead and collaborate with executives & leadership in key decision-making and orchestrate successful delivery for multiple accessibility-related projects simultaneously.

Preferred Qualifications

  • 10-15 years of relevant industry experience in program management.

  • 3+ years of experience leading accessibility programs within mature organizations and an understanding of how to maximize accessibility in team collaboration processes and tools.

  • Experience with operationalizing programs.

  • Strong strategic acumen.

  • Excellent communication, presentation, and analytical skills, and ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

  • Effectiveness in working across organizational boundaries to define, manage, and prioritize work.

  • Working knowledge of project management software, spreadsheets, Google Docs.

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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