Experience Inc. Jobs

Digital Onboarding Platform Manager

Atlanta, Georgia;Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description Details:

This is a critical role within the Merchant Solutions organization, by leading platform development initiatives from idea creation through deployment, utilizing all aspects of product and platform management. These include identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget, driving subject matter expertise in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables.

Responsibilities:

• Delivering a compelling experience for prospective clients to explore and sign up for products & services through our marketing and onboarding platforms Delivering an exceptional welcome experience for new clients

• Enabling employees, partners and large customers to seamlessly onboard clients

• Collaborating with channel leaders, sales and marketing to design and implement Product Catalogs

• Responsible for new account acquisition client selection and offer strategies for segments within Merchant Services

• Accountable for setting strategic direction and optimizing the balance between risk/reward for client selection and offer strategies across all channels

• Monitoring changes in competitive landscape; develop targeting and offer test plans to measure consumer sensitivity, financial performance, and growth opportunity

• Creating and maintaining a high level of partnership with leaders in Finance, Risk, Modeling, Analytics, Testing, Marketing, Legal, Compliance and Channel to deliver on stated business objectives

• Serving as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors

Required Qualifications:

• Minimum 10 years’ in financial services

• Minimum 5 years’ in card portfolio management strategy experience

• Customer centric with ability to balance customer needs and business financials

• P&L management and business case development

• Proven record of innovation and implementation through strong teamwork

• Communicates and influences with impact

• High aptitude of assessing financial performance and interpreting analytics; intellectually curious

• Demonstrated knowledge of MS office (Excel, Access, Word and PowerPoint)

Desired Qualifications:

• Experience in Financial Technology, Financial Services, or Payments

Minimum Education Requirements: BA degree or equivalent work experience

Skills:

• Quantitative Skills

• Qualitative Analytical Skills

• verbal Communication Skills

• Written communication skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.